Andrew Anderson
Davenport,Iowa
Summary
Proven Car Sales Associate with a track record of enhancing customer satisfaction and loyalty. Currently seeking a fulfilling position that offers professional challenges while utilizing interpersonal and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Car Sales Associate
Lou Fusz
02.2024 - Current
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
- Built long-lasting relationships with clients, resulting in repeat business and referrals.
- Maintained up-to-date knowledge of inventory, ensuring accurate information was provided to potential buyers.
- Collaborated with the finance team to secure favorable financing options for customers.
- Collaborated with service department to address any post-sale concerns or issues promptly and professionally.
- Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
- Coordinated trade-in appraisals accurately assessing vehicle value while balancing customer expectations.
- Developed tailored presentations for each client, showcasing vehicles that best fit their needs and desires.
- Streamlined paperwork processes for faster transaction completion times, improving customer experience.
- Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
- Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Car Sales Associate
Courtesy Kia
06.2014 - 02.2024
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
- Built long-lasting relationships with clients, resulting in repeat business and referrals.
- Maintained up-to-date knowledge of inventory, ensuring accurate information was provided to potential buyers.
- Collaborated with the finance team to secure favorable financing options for customers.
- Collaborated with service department to address any post-sale concerns or issues promptly and professionally.
- Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
- Coordinated trade-in appraisals accurately assessing vehicle value while balancing customer expectations.
- Developed tailored presentations for each client, showcasing vehicles that best fit their needs and desires.
- Streamlined paperwork processes for faster transaction completion times, improving customer experience.
- Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
- Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
West High School
Davenport, IA06.1999
Skills
- Goal-Oriented
- Friendly and Helpful
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Technical aptitude
- Financial Acumen
- Customer Service
- Friendly and Enthusiastic
- Negotiations strength
- Relationship Building
- Team Collaboration
- Demonstrating Vehicle Features
- Delivering Vehicles
- Sales Conversion
- Financing knowledge
- Appointment Scheduling
- Pre-owned vehicles
- Used cars familiarity
- Lead Follow Up
- Issue Resolution
- Sales Strategies
- Email and Telephone Etiquette
- Professional Demeanor
- Upselling strategies
- Price Negotiation
- Calculating Prices
- Sales closing
- Market understanding
- Persuasive communication style
- Conflict Mediation
- Product Demonstrations
- Explaining Service Options
- Multitasking Abilities
- Problem-solving abilities
- Adaptable and Flexible
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Positive Customer Engagement
- Flexible Hours
- Task Prioritization
- Engaging with Diverse Customers
- Building Customer Loyalty
- Product Knowledge
Timeline
Car Sales Associate
Lou Fusz
02.2024 - Current
Car Sales Associate
Courtesy Kia
06.2014 - 02.2024
High School Diploma -
West High School
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