Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
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Andrew Anderson

Andrew Anderson

Sales and Customer Service Specialist
Brooklyn,New York

Summary

Customer Service & Engagement expertise driving full-cycle customer service satisfaction and retention. Adept at fostering and maintaining professional interpersonal relationships. A highly adaptable learner able to translate skills into actionable achievements.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Solutions Specialist

Verizon Wireless
12.2023 - Current
  • Maintain strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identify opportunities for upselling additional services, resulting in increased revenue for the company.
  • Recommend new products and services to customers.
  • As a Sales Specialist at Verizon Wireless, I consult with customers to identify their needs and provide tailored solutions for their wireless communication needs.

Retail Sales Specialist

Mosaic
05.2023 - 11.2023
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
  • Processed Sales Transactions.

Retail Sales Consultant

Prime Communications (AT&T Retailer)
01.2022 - 01.2023
  • Greeted customers and welcomed them to the store
  • Answered customer’s questions about products and services
  • Process customer’s sales transactions
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.

Shopper

Amazon
07.2019 - 03.2022


  • Processed and notified customers about out-of-stock products for orders placed online or through the Amazon app. Offered alternative product options to ensure customer satisfaction. Prepared and packaged groceries in designated refrigeration for efficient delivery pick-up.

Communication Consultant

Best Wireless (Verizon Retailer)
01.2020 - 01.2021
  • Greeted customers, responded to product/service inquiries, troubleshot tech issues, demonstrated product features, detailed communication package options and rates.

Sales Associate

Radio Shack
01.2013 - 01.2015
  • Monitored sales floor, responded to customer product/pricing inquiries, addressed customer grievances and escalated concerns to management as needed
  • Assisted customer with product updates, activations, setup, and troubleshooting
  • Executed sales floor planogram as assigned.

Education

Medical Assistant Certificate -

Allen School of Health Sciences
Brooklyn, NY
06.2010

High School Diploma -

Knox College High School
Spalding, Jamaica
06.2006

Skills

  • Customer Service
  • Time Management
  • Critical Thinking
  • Verbal/Written Communication
  • Point-of-Sale (POS)
  • Active Listening
  • Product Demonstration
  • Recommending products
  • Teamwork and Collaboration
  • Problem-Solving

Certification

Google AI Essentials

Gemini For Google Workspace

Foundation Of Digital Marketing and E-Commerce

Accomplishments

By asking open-ended questions I was able to uncover a need for a customer and his small business. He was interested in a consumer account but my explaining to him the benefits of a business account, I was able to get continued business for my company.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Solutions Specialist

Verizon Wireless
12.2023 - Current

Retail Sales Specialist

Mosaic
05.2023 - 11.2023

Retail Sales Consultant

Prime Communications (AT&T Retailer)
01.2022 - 01.2023

Communication Consultant

Best Wireless (Verizon Retailer)
01.2020 - 01.2021

Shopper

Amazon
07.2019 - 03.2022

Sales Associate

Radio Shack
01.2013 - 01.2015

Medical Assistant Certificate -

Allen School of Health Sciences

High School Diploma -

Knox College High School

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Andrew AndersonSales and Customer Service Specialist