Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Andrews

Palmdale,CA

Summary

Reliable professional with many years of experience in customer service. Knowledgeable, dedicated and offering superior skills in asset protection, managing security risks and resolving hostile situations in a timely manner. Providing all safety inspections and maintaining all-time great client satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Maintenance Technician

Sam's Club
09.2020 - Current
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Operation of floor scrubbers
  • Custodial duties such as: sweeping, mopping, sanitizing of the store
  • Operate forklift
  • Certification in multiple areas

Delivery Driver

DoorDash
06.2020 - 09.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages and food to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Cashier

Palo Cedro Market
09.2019 - 11.2019
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Worked with floor team and managers to meet wide range of customer needs.

Customer Service Associate

Produce Tech
03.2019 - 07.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Increased revenue by cross-selling and upselling products and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained up-to-date knowledge of product and service changes.
  • Created pricing labels for products
  • Food preparation

Data Entry

Sapphire BP
03.2018 - 03.2019
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Conducted research calls
  • Resolved discrepancies in data entry activities for accurate, complete jobs.

Security Officer

Securitas Security Services USA
09.2014 - 03.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Security Officer/Back Up Lead

UPS (FKA Boyd)
06.2012 - 09.2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Sales

Marketing Tech Media Corp
05.2011 - 04.2012
  • Drove team revenue totals by bringing in top sales numbers.
  • Functioned as backup in areas of sales, support and services.
  • Set and achieved company defined sales goals.
  • Increased sales through cold calling techniques
  • Built diverse and consistent sales portfolio.

Tech Laborer

Servpro
03.2010 - 03.2011
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Flood damage remediation
  • Carpet restoration

Home Health Aide

HomeCare
06.2007 - 03.2010
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Provided transportation and appointments management.

Education

High School Diploma -

Palmdale High School
Lancaster, CA
06.1994

Skills

  • Interpersonal Communication
  • Leadership
  • Social skills
  • Critical thinking
  • Conflict resolution
  • Dependability
  • Attention to detail
  • Emergency and crisis response

Certification

  • AED/CPR Certified
  • Security and Firearms Training
  • Officer Safety Certified

Timeline

Maintenance Technician

Sam's Club
09.2020 - Current

Delivery Driver

DoorDash
06.2020 - 09.2020

Cashier

Palo Cedro Market
09.2019 - 11.2019

Customer Service Associate

Produce Tech
03.2019 - 07.2019

Data Entry

Sapphire BP
03.2018 - 03.2019

Security Officer

Securitas Security Services USA
09.2014 - 03.2018

Security Officer/Back Up Lead

UPS (FKA Boyd)
06.2012 - 09.2014

Sales

Marketing Tech Media Corp
05.2011 - 04.2012

Tech Laborer

Servpro
03.2010 - 03.2011

Home Health Aide

HomeCare
06.2007 - 03.2010

High School Diploma -

Palmdale High School

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Andrew Andrews