Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Andrew Arellano

Andrew Arellano

New Braunfels

Summary

Service Department Manager and Operations Manager with a proven track record at J.W. Dielmann, Inc. Expertise in establishing standard operating procedures and optimizing workflow efficiency. Demonstrated adaptability and commitment to enhancing team dynamics and workplace environment. Consistently prioritizes company and employee needs to drive operational success.

Overview

30
30
years of professional experience

Work History

Service Department Manager

Sciens Building Solutions
Bulverde
01.2025 - Current
  • Established standard operating procedures for all service functions.
  • Provided guidance to junior staff members regarding daily tasks or complex issues encountered during work hours.
  • Conducted regular training sessions with the team to ensure high quality service standards were met.
  • Coordinated with other departments to ensure efficient workflow across the organization.
  • Identified customer service trends and devised solutions to address customer complaints.
  • Facilitated team building activities to enhance communication between employees and customers.
  • Implemented strategies to improve efficiency of workflow processes within the department.
  • Coordinated with external stakeholders such as suppliers or contractors on various projects assigned by upper management.
  • Evaluated existing systems used by the Service Department and recommended changes where necessary.
  • Established policies, procedures, objectives and performance standards for the Service Department.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Led the recruitment and hiring process for new service department staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Vice President Operations Manager

J.W. Dielmann, Inc.
New Braunfels
01.2019 - 12.2024
  • Provided oversight of all departments in order to ensure smooth operation of daily activities.
  • Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
  • Established performance standards for staff members in order to drive productivity levels up.
  • Developed and executed strategic plans to support the vision of the organization.
  • Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
  • Negotiated contracts with suppliers to reduce costs while maintaining quality standards.
  • Advised senior executives on approaches for resolving complex issues impacting operations.
  • Identified problems and implemented solutions to better streamline operations.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.

Estimator

J.W. Dielmann, Inc.
New Braunfels
01.2015 - 12.2018
  • Provides input into cost control processes including budget preparation and tracking.
  • Communicates frequently with project managers regarding progress updates on bids and estimates submitted by the company.
  • Attends pre-bid meetings with prospective clients as needed.
  • Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
  • Evaluates new software programs designed for use in construction estimating processes.
  • Develops quantity takeoffs from blueprints and drawings using computer-aided design systems or manual calculations.
  • Coordinates with purchasing staff to ensure timely procurement of materials necessary for successful completion of projects.
  • Collaborates with engineers, architects, owners, contractors and subcontractors on estimates.
  • Maintains accurate records of estimated versus actual costs incurred during projects.
  • Creates detailed reports outlining estimate assumptions used during bidding process.
  • Conducts site visits when necessary to gain better understanding of scope of work prior to submitting an estimate.
  • Assists in developing scopes of work for bid packages.
  • Prepares conceptual estimates based upon limited information available at the early stages of a project.
  • Consistently followed up with customers to determine satisfaction levels.
  • Obtained bids from vendors and subcontractors to make cost-effective selections.
  • Efficiently completed material orders, resulting in all projects being completed on time and under budget.
  • Analyzed blueprints and other documents to prepare time, cost and labor estimates.

Installation / Service Manager

J.W. Dielmann, Inc.
Bulverde
01.2000 - 12.2014
  • Assisted in developing training materials for new technicians on installation processes.
  • Provided technical support and troubleshooting assistance for customers experiencing difficulties with their installed products.
  • Managed daily operations of installation service team, including assigning tasks and monitoring progress.
  • Developed relationships with key stakeholders both internally and externally.
  • Implemented new processes and procedures related to installation services based on industry best practices.
  • Investigated customer complaints regarding product or service issues and took corrective action as needed.
  • Evaluated bids from outside contractors offering installation services at competitive rates.
  • Developed and maintained relationships with customers to ensure satisfaction with services provided.
  • Oversaw the scheduling of technicians for installation jobs in order to meet customer needs.
  • Resolved conflicts between customers, vendors, or contractors pertaining to installation services.
  • Assisted in the recruitment process by interviewing potential candidates for open positions within the department.
  • Maintained accurate records of completed installations, including serial numbers, dates, locations.
  • Conducted regular performance reviews of installation technicians to ensure compliance with company standards.

Technician/Service/Inspection/Installation

J.W. Dielmann, Inc.
Bulverde
01.1996 - 12.1999
  • Conducted preventive maintenance procedures according to established schedules.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Replaced defective components or parts as needed.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Operated specialized diagnostic tools used to identify system faults.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Managed quality control and maintained high level of customer satisfaction.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Utilized hand tools to properly splice cables.
  • Followed safety practices to safeguard against injury and damage to property.
  • Completed scheduled appointments on time to drive quality service.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Installed new components or replaced defective parts to restore functionality.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
  • Routinely inspected equipment for preventive and emergency maintenance needs.

Education

Some College (No Degree) -

Alamo Community College
San Antonio, TX

Skills

  • Standard operating procedures
  • Workflow management
  • Customer resolution
  • Staff training and development
  • Performance evaluation
  • Team leadership
  • Employee supervision
  • Strategic business planning
  • Risk management
  • Team collaboration and leadership
  • Relationship building
  • Vendor sourcing
  • Office administration
  • Staff motivation
  • Deadline driven
  • Performance evaluations
  • Staff management
  • Reliable and responsible
  • Shift scheduling
  • Verbal and written communication
  • Flexible schedule
  • Task delegation
  • Customer service
  • Service and parts teams management
  • Supply ordering
  • Estimating and quoting
  • Project management
  • Service order flow

Affiliations

  • I am part of a Christian Youth Ministry that connects youth with the outdoors through fishing, hunting, and other activities, emphasizing lessons tied to our faith. I help lead weekend outings, summer camps, and growth studies for young men.
  • I volunteer with a Christian Ministry that helps areas that have been affected by disasters. We have provided materials, monitory contributions, and helped with clean-up efforts.

Timeline

Service Department Manager

Sciens Building Solutions
01.2025 - Current

Vice President Operations Manager

J.W. Dielmann, Inc.
01.2019 - 12.2024

Estimator

J.W. Dielmann, Inc.
01.2015 - 12.2018

Installation / Service Manager

J.W. Dielmann, Inc.
01.2000 - 12.2014

Technician/Service/Inspection/Installation

J.W. Dielmann, Inc.
01.1996 - 12.1999

Some College (No Degree) -

Alamo Community College

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Andrew Arellano