Andrew Arredondo
Lyft
Whittier,CA
23
years of professional experience
Reliable customer service professional with 20+ years of experience in fast-paced guest-facing roles. Known for teamwork, clear communication, problem-solving, and dependable service that keeps customers satisfied.
Work History
Customer Service Representative
20 Years 6 Months- Resolved guest concerns promptly, ensuring accurate order corrections and positive dining experiences.
- Processed phone, dine-in, and takeout orders with accuracy, speed, and professionalism.
- Communicated menu details, specials, and allergen information clearly to support informed guest decisions.
- Coordinated with kitchen and service staff to maintain smooth order flow during peak periods.
- Trained new team members on service standards, POS procedures, and guest interaction expectations.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Server/ Bartender/Banquet Server
8 Years 1 Month- Delivered attentive table and bar service while maintaining accuracy, pacing, and guest satisfaction.
- Managed POS transactions, cash handling, and tip reconciliation with consistent attention to detail.
- Prepared cocktails, beer, and wine according to responsible alcohol service standards.
- Coordinated private event setup, floor service, and teardown to support smooth banquet operations.
Lyft Driver
1 Year 11 Months- Navigated Lyft app routes to complete timely passenger pickups and drop-offs across varied traffic conditions.
- Maintained clean, well-serviced vehicle to support positive rider experiences and platform standards.
- Delivered courteous customer service while assisting passengers with trip questions and destination changes.
- Followed traffic laws and Lyft safety guidelines to reduce risk and ensure reliable transportation.
- Maintained High marks for Friendly interactions and punctual service
Education
Bachelor of Arts - Kinesiology
Skills
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Timeline
Lyft Driver
Lyft
06.2023 - 05.2025Read More
Server/ Bartender/Banquet Server
Marie Callender's and Private Events
02.2016 - 03.2024Read More
Customer Service Representative
Marie Callenders Restaurant
09.2002 - 03.2023Read More
CSULB
Bachelor of Arts from Kinesiology
Read More
detailed and friendly
Has the ability to greet guests with a smile and assure that customer satisfaction is the top priority