Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Arszulowicz

Waterford

Summary

Dynamic Senior Customer Account Representative with a proven track record at Swagelok Michigan-Toledo, achieving a 99% error-free rate. Skilled in negotiating and training, I excel in fostering client relationships and driving sales through effective order processing and SAP software utilization. Committed to enhancing team performance and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Senior Customer Account Representative

Swagelok Michigan-Toledo
06.2023 - 04.2025
  • Maintained and grew client relationships, achieving a 99% error-free rate by efficiently handling quotes, orders, and invoices.
  • Utilized SAP for entering quotes/orders and scheduling deliveries, managing over 25 transactions daily to ensure smooth operations.
  • Trained team members on technical aspects, enhancing their ability to respond to customer inquiries promptly and accurately.

Carrier Sales Representative

Automated Logistic Systems
01.2022 - 06.2023
  • Maintained communication with contracted carriers to resolve issues and grow their business, achieving over 50% in net revenue monthly.
  • Negotiated rates with carriers, increasing margins, and consistently making 75 calls and 10 bookings daily.
  • Drove new business by acquiring new clients and expanding relationships, using software to track sales activities and improve service efficiency.

Department Manager

Rural King
08.2021 - 01.2022
  • Managed and directed employees, ensuring efficient task completion and high levels of customer satisfaction.
  • Answered customer questions and advised on merchandise selection, enhancing customer experience and driving sales.
  • Set and reset department according to planograms, maintaining organized and visually appealing displays.

Customer Service Associate

Lowe’s Home Improvement
05.2018 - 01.2022
  • Described merchandise and explained use, operation, and care to customers, enhancing their understanding and satisfaction.
  • Recommended, selected, and helped locate merchandise based on customer needs, driving sales and improving customer experience.
  • Answered questions regarding the store and its merchandise, ensuring customers received accurate and helpful information.

Education

B.A - Political Science, Assoc. in Management

Albion College
Albion, MI
01.2021

Skills

  • Support
  • Negotiating
  • Sales
  • Leadership
  • Teamwork
  • Product knowledge/ Research
  • Order Entry
  • Training
  • SAP software
  • Order processing

Timeline

Senior Customer Account Representative

Swagelok Michigan-Toledo
06.2023 - 04.2025

Carrier Sales Representative

Automated Logistic Systems
01.2022 - 06.2023

Department Manager

Rural King
08.2021 - 01.2022

Customer Service Associate

Lowe’s Home Improvement
05.2018 - 01.2022

B.A - Political Science, Assoc. in Management

Albion College

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