Andrew Bagley
West Warwick,RI
Summary
Management professional bringing an extensive retail background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
17
17
years of professional experience
Work History
Store Team Leader
Ocean State Job Lot
Brockton, MA
03.2022 - Current
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Ensured compliance with safety regulations and company policies.
- Prepared staff work schedules and assigned team members to specific duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Implemented campaigns and promotions to help with developing goods and services.
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Area Team Leader
Ocean State Job Lot
Johnston, RI
03.2020 - 03.2022
- Resolved conflicts between team members in an effective manner.
- Implemented new procedures or systems to improve efficiency within the organization.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Completed inventory audits to identify losses and project demand.
- Ensured compliance with safety regulations and company policies.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated daily tasks to team members to optimize group productivity.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Assistant Manager
Walmart
Cranston, RI
05.2019 - 03.2020
- Resolved conflicts between team members in an effective manner.
- Implemented new procedures or systems to improve efficiency within the organization.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Completed inventory audits to identify losses and project demand.
- Ensured compliance with safety regulations and company policies.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated daily tasks to team members to optimize group productivity.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Assistant Manager
Walmart
Westerly, RI
02.2017 - 05.2019
- Resolved conflicts between team members in an effective manner.
- Implemented new procedures or systems to improve efficiency within the organization.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Completed inventory audits to identify losses and project demand.
- Ensured compliance with safety regulations and company policies.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated daily tasks to team members to optimize group productivity.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Academy Department Manager
Walmart
Coventry, RI
02.2016 - 02.2017
- Provided guidance and mentorship to staff members on a regular basis.
- Taught department managers how to evaluate, lead and motivate team members and achieve stellar performance.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Trained department managers on customer engagement strategies and methods for increasing sales.
- Coordinated activities for department managers to role play real-world scenarios involving employees and customers.
- Mentored trainees to build confidence in team management, sales and merchandising.
- Helped in-training department managers improve knowledge of business operations and reporting requirements.
- Ensured compliance with all applicable safety regulations in accordance with local, state, federal requirements.
Department Manager
Walmart
Coventry, RI
02.2013 - 02.2016
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed weekly sales reports and identified areas for improvement in order to increase profit margins.
- Provided training on product knowledge, POS systems operation and customer service techniques.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Associate
Wal-Mart Supercenter
Coventry, RI
02.2007 - 02.2013
- Maintained safe food handling practices to prevent germ spread.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Assisted customers with selecting products from the deli case or menu board.
- Responded to customer questions regarding product availability.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Adhered to health regulations regarding food handling and sanitation standards.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Maintained cleanliness of the deli area and equipment.
- Greeted customers in a friendly and professional manner.
Education
High School Diploma -
West Warwick High School
West Warwick, RI06-2006
Skills
- Employee Engagement
- Loss Prevention
- Coaching and Mentoring
- Strong Leadership
- Sales Tracking
- Inventory Control
- Employee Scheduling
- Supply Ordering
- Customer Engagement
- Merchandise Display
- Cash Handling Accuracy
- Workplace Safety
Timeline
Store Team Leader
Ocean State Job Lot
03.2022 - Current
Area Team Leader
Ocean State Job Lot
03.2020 - 03.2022
Assistant Manager
Walmart
05.2019 - 03.2020
Assistant Manager
Walmart
02.2017 - 05.2019
Academy Department Manager
Walmart
02.2016 - 02.2017
Department Manager
Walmart
02.2013 - 02.2016
Sales Associate
Wal-Mart Supercenter
02.2007 - 02.2013
High School Diploma -
West Warwick High School