Tableau
Andrew Baker
Customer Success Professional
Folsom,CA
Summary
A decade of partner facing experience, versed in offering a consultative approach with both Enterprise and SMB customers. Proven track record executing a data enabled action plan for two different industry leading online marketplaces.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Senior Customer Success Manager
Thumbtack
Remote, CA
07.2022 - 02.2023
- Exceeded client expansion goals by 55% through tailored and data driven action plans
- Led monthly business reviews in order to stay up to date on client needs, exceeding churn goals by 60%
- Performed quarterly webinars, and partnered with cross functional teams such as Marketing and Community Engagement to help align on company wide initiatives
Family Leave
Career Break
Folsom, United States
06.2021 - 06.2022
- Took one year off from work to care for my family
Senior Account Manager
ResortPass
Remote, CA
01.2021 - 06.2021
- Oversaw Eastern US and Caribbean partnerships
- Grew revenue 2x through customer education and identifying new revenue opportunities
- Organized client feedback and created a strong feedback loop with both product and marketing
- Managed new affiliate marketing channels to drive guest traffic and increase brand awareness
Senior Account Manager
Airbnb
San Francisco, CA
04.2016 - 07.2020
- Managed 3 of the top 10 revenue producing enterprise accounts in North America
- Led a team of 2 Account Managers and a SDR to become the top performing region in North America for 2018-2019
- Identified new trends to capitalize on growing accommodation segments, leading to a 225% increase in supply
- Selected to represent North America for a global business unit in charge of launching the Airbnb hotels program
- Project lead for optimization and pricing strategies for the Western US region, leading to a 200% increase in conversion levers
Partner Manager
Roomlia
San Francisco, CA
12.2014 - 03.2016
- Managed both sales and retention strategies through strong partner relationships and education of mobile trends in travel
- Grew overall partner base by 3x and launched 5 new markets within my region
- Worked cross functionally with Product, Legal, and Finance in order to handle both internal and client facing responsibilities
Key Account Manager
Connexity
Santa Monica, CA
07.2014 - 11.2014
- Managed PPC campaigns for strategic accounts, including that of Microsoft, Dell, and Adidas
- Understood client objectives, analyzed account performance and provided strategic optimization recommendations to maximize account growth and retention
- Utilized existing partnerships to sell new suite of services with a focus on Paid Search (PLA/SEM) campaigns
Account Manager
Booking.com
Seattle, WA
11.2012 - 06.2014
- Grew overall market revenue by 200% from 2012 to 2013 by effectively interpreting market trends to develop and optimize hotel accounts
- Apart of a three person team to launch the Seattle office, helping expand the companies scope within the Northwest region
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Junior Account Manager
Booking.com
Honolulu, HI
10.2011 - 11.2012
- Selected as apart of a three person team to launch the Honolulu office
- Supported the Hawaii market for all operational responsibilities including partner on-boarding
- Organized multiple partner events in Oahu and Maui
Sales Coordinator
Booking.com
San Francisco, CA
08.2010 - 10.2011
- Supported Account Managers across the West Coast to achieve revenue based goals
- Prospected potential partners, and scheduled sales trips for West Coast Account Managers
- Outreach to hotel partners in order to maintain competitive rates, and availability
Education
Bachelor of Science - Business Administration And Marketing
California State University - Chico
Chico, CA 08.2005 - 05.2010
Skills
Key accounts development
Training and mentoring
Negotiation
Data Analysis
Public Speaking
Software
Salesforce
Looker
SQL
Timeline
Senior Customer Success Manager
Thumbtack
07.2022 - 02.2023
Family Leave
Career Break
06.2021 - 06.2022
Senior Account Manager
ResortPass
01.2021 - 06.2021
Senior Account Manager
Airbnb
04.2016 - 07.2020
Partner Manager
Roomlia
12.2014 - 03.2016
Key Account Manager
Connexity
07.2014 - 11.2014
Account Manager
Booking.com
11.2012 - 06.2014
Junior Account Manager
Booking.com
10.2011 - 11.2012
Sales Coordinator
Booking.com
08.2010 - 10.2011
Bachelor of Science - Business Administration And Marketing
California State University - Chico
08.2005 - 05.2010