Summary
Overview
Work History
Education
Skills
Software
Websites
Timeline
Hi, I’m

Andrew Baldoza

San Francisco,CA
Andrew Baldoza

Summary

Experienced IT Professional with a strong background in technical troubleshooting, system administration, and communication technologies. Proven track record of implementing innovative technology solutions, optimizing systems for efficiency, and providing high-level technical support. Skilled in troubleshooting complex technical issues, managing IT infrastructure, and ensuring data security. Adept at collaborating with cross-functional teams to deliver projects on time and within budget. Passionate about staying current with industry trends and emerging technologies to drive continuous improvement and support organizational goals.

Overview

14
years of professional experience

Work History

Open House Drafting
San Francisco, CA

Design Engineer
01.2021 - Current

Job overview

  • Utilize Computer-Aided Design (CAD) software to draft comprehensive floor plans and integrate parcel details with on-site observations to draft site plans
  • Analyze structures and electrical systems for compliance validation.
  • Partner with top-tier agents in the region to create personalized floor-planning solutions for promotional needs.
  • Refine architectural documentation to meet professional standards required in high-impact client presentations.

Charter Communications/Spectrum
Los Angeles, CA

Field Technician
01.2017 - 06.2020

Job overview

  • Installed and resolved issues with internet, WiFi, VOIP, and video communication services.
  • Diagnosed and addressed technical issues such as signal loss, interference, and equipment malfunction.
  • Documented installation, repair, and maintenance details in work orders and service records.
  • Provided technical support to clients, addressing system functionality and service quality concerns.

Titan Management Group
San Francisco, CA

Front Desk Manager
01.2015 - 01.2016

Job overview

  • Collaborated with property management, building maintenance teams, and contractors to ensure seamless project execution.
  • Directed entry protocols ensuring accessibility for both residents and guests.
  • Executed systematic delivery and package distribution.
  • Collaborated with HOA board of directors to organize events.

Ghirardelli Chocolate Co.
San Francisco, CA

Operations Supervisor
01.2013 - 01.2015

Job overview

  • Managed employees, shift schedules, and breaks
  • Managed opening and closing of restaurant and retail operations.
  • Managed corporate and marketing coordination efforts for monthly display updates
  • Performed daily inventory management

First Amendment Gallery
San Francisco, CA

Store Manager
01.2011 - 01.2013

Job overview

  • Customer service and sales including register and safekeeping responsibilities
  • Inventory management and shipping logistics
  • Art handling and event coordination
  • Online order fulfillment

Education

Calbright

Certificate Training - CompTIA A+ from Information Technology
01-2025

University Overview

ACADEMY OF ART UNIVERSITY
San Francisco, CA

BFA from ILLUSTRATION/GRAPHIC DESIGN
12-2010

University Overview

Skills

  • Network troubleshooting
  • Incident management
  • System administration
  • Device configuration
  • Wireless networking
  • End user support
  • Hardware installation
  • Proposal development
  • Design documentation
  • Project management
  • CAD software proficiency

Software

Adobe Creative Suite

AutoCAD

Microsoft Office Suite

Websites

Timeline

Design Engineer
Open House Drafting
01.2021 - Current
Field Technician
Charter Communications/Spectrum
01.2017 - 06.2020
Front Desk Manager
Titan Management Group
01.2015 - 01.2016
Operations Supervisor
Ghirardelli Chocolate Co.
01.2013 - 01.2015
Store Manager
First Amendment Gallery
01.2011 - 01.2013
Calbright
Certificate Training - CompTIA A+ from Information Technology
ACADEMY OF ART UNIVERSITY
BFA from ILLUSTRATION/GRAPHIC DESIGN

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Andrew Baldoza