Hi, I’m
Andrew Barbieri
Weekie Wachie,FL
Summary
Dynamic and dedicated Concierge at Goodstein Properties, adept at enhancing guest experiences through exceptional customer service and effective problem-solving. Skilled in CCTV operation and access control management, I consistently ensured safety and satisfaction while fostering a welcoming atmosphere. Recognized for my strong work ethic and adaptability in high-pressure situations.
Experienced with maintaining secure and safe environments. Utilizes effective communication and quick problem-solving skills to handle security incidents and emergencies. Track record of ensuring consistent and reliable security operations through diligent monitoring and access control management.
Overview
16
years of professional experience
Work History
Goodstein Properties (Among Others)
Concierge
09.1986 - 05.2002
Job overview
- Coordinated guest services, ensuring exceptional experiences and satisfaction.
- Managed reservations and bookings using property management systems efficiently.
- Provided detailed information about local attractions, dining, and events to guests.
- Monitored premises to ensure safety and security of guests and staff.
- Assisted in emergency response procedures, maintaining calm and order during incidents.
- Coordinated access control measures for visitors and employees, enhancing building security.
- Trained new staff on security protocols, fostering a culture of safety awareness.
- Conducted regular patrols to identify and address potential security risks.
- Collaborated with local law enforcement to address security concerns effectively.
- Developed incident reports detailing unusual activities or breaches in protocol.
- Implemented improved communication strategies among team members for efficient operations.
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
- Managed conflicts professionally using diplomacy and tact, prioritizing the safety of all parties involved.
- Processed incoming packages efficiently, logging them accurately in the tracking system before notifying residents of their availability for pickup.
- Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
- Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
- Facilitated smooth resident move-ins and move-outs, collaborating with staff to ensure a seamless transition.
- Provided top-notch customer service to residents and visitors, addressing concerns and answering inquiries promptly.
- Utilized strong communication skills to liaise between residents, staff, and external vendors for seamless service delivery.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
The Kings UniversityVan Nuys, CA
Bachelor of Arts from Music Performance
06-2027
Skills
- Customer service
- Effective problem solving
- Reception duties
- Visitor screening
- Policy enforcement
- Alarm system management
- Access control management
- Mail handling
- CCTV monitoring
- Access management
- Teamwork and collaboration
- Excellent communication
- Computer skills
- Security procedures
Timeline
Concierge
Goodstein Properties (Among Others)
09.1986 - 05.2002
The Kings University
Bachelor of Arts from Music Performance