Andrew Barceleau
El Paso,TX
Summary
Proven track record in enhancing customer experiences and team collaboration, notably at Sky Zone Trampoline Park. Expert in event preparation and conflict management, I significantly improved guest satisfaction and safety standards. My adaptable nature and effective multitasking skills have consistently contributed to successful team integration and service delivery excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Party Host
Sky Zone Trampoline Park
01.2023 - 08.2023
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Planned parties according to customer specifications.
- Decorated and set tables in accordance with party themes and age groups.
Customer Service Representative
X Zone
07.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
No Degree - Mechanical Engineering
Arizona State University
Tempe, AZ05.2027
High School Diploma -
Santa Teresa High School
Santa Teresa, NM05.2023
Skills
- Team player attitude
- Effective Multitasking
- Teamwork and Collaboration
- Party Scheduling
- Adaptable nature
- Customer Service
- Event preparation
- Guest service
- Conflict Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Party Host
Sky Zone Trampoline Park
01.2023 - 08.2023
Customer Service Representative
X Zone
07.2021 - 01.2023
No Degree - Mechanical Engineering
Arizona State University
High School Diploma -
Santa Teresa High School