Andrew Barragan
Norwalk,CA
Summary
Friendly and customer-focused professional with over four years of experience in customer service and retail. Proven ability to communicate effectively, manage customer relations, and handle various tasks under high-pressure environments. Adept at making personal connections with customers to enhance their experience. Seeking a Front of House position at North Italia where I can apply my hospitality skills and passion for delivering exceptional guest experiences. Skilled in multitasking in high-volume settings and leveraging bilingual skills to communicate effectively. Achieved high satisfaction ratings through exceptional customer service and attention to detail, surpassing quality goals with efficiency. Have high standards for my level of work and I want to keep learning about the ways I can learn and grow within this company.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
06.2021 - 09.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Only positive reviews on the company websites from the customers who were satisfied with their experiences both in the store and through curbside pickups.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Developed strong interpersonal skills by building rapport with a wide variety of customers and ensuring a personalized shopping experience.
- Managed customer-facing responsibilities such as handling the register, stocking, and inventory management.
- Cultivated exceptional customer service skills by de-escalating aggressive or upset customers, ensuring they had a positive shopping experience.
- Managed Customer Check-Ins and questions over the phone throughout the day while completing these tasks.
Front of House Employee
Don Rubens Mexican Grill
03.2020 - 08.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations while maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Bachelor of Arts - Advertising
California State University Fullerton
Fullerton, CA05.2026
Skills
Customer Service
Flexible Schedule
Attention to Detail
Planning and Organization
Decision-Making
Multitasking in high-volume settings
Bilingual
Strong Work Ethic
Cash Handling
Guest Relations Management
Teamwork and Collaboration
Phone Etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Shopper
Walmart
06.2021 - 09.2024
Front of House Employee
Don Rubens Mexican Grill
03.2020 - 08.2020
Bachelor of Arts - Advertising
California State University Fullerton