Andrew Battles
Belchertown,MA
Summary
Driven by a results-focused approach, I excelled at BigY Foods, Inc., enhancing operational efficiency and customer satisfaction through expert inventory management and exceptional leadership. Leveraging skills in Retail Inventory Management and Team Leadership, I spearheaded initiatives that significantly reduced waste and fostered a collaborative team environment, achieving notable improvements in profitability and team performance.
Overview
38
38
years of professional experience
Work History
Assistant Produce Manager
BigY Foods , Inc.
Southampton, MA
06.1986 - Current
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Planned attractive produce displays, using color and texture to enhance.
- Coordinated closely with other departments when cross-merchandising opportunities arose, maximizing potential sales growth.
- Streamlined inventory management, ensuring optimal stock levels and minimizing waste through accurate ordering processes.
- Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the store brand.
- Maintained produce area and kept produce storage area clean and sanitary.
- Assisted customers with produce questions.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Orchestrated performance-oriented environment by closely supporting team members.
- Coached and mentored new team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Store Manager
Walmart
Ware, MA
10.1998 - 10.1999
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Produce Buyer / Inspector
SUPERVALU Distribution Center
Portland, ME And Keene , NH
08.1996 - 10.1998
- Reviewed bids and contracts to place appropriate orders.
- Coordinated promotional activities effectively with marketing teams, increasing visibility and interest in seasonal items or special offers.
- Forecasted market trends accurately to maintain optimal stock levels during peak seasons or periods of fluctuating demand.
- Streamlined communication channels between the procurement department and store-level employees, resulting in improved operational efficiency.
- Enhanced inventory control through regular assessments, monitoring stock levels, and implementing efficient ordering processes.
- Improved customer satisfaction by ensuring consistent availability of high-quality products in a timely manner.
- Facilitated cross-functional collaboration between departments such as logistics, marketing, and operations to ensure seamless execution of procurement strategies.
- Achieved greater cost efficiency by negotiating contracts with new suppliers and maintaining relationships with existing ones.
- Implemented data-driven decision-making processes for informed purchasing choices, maximizing gross margin potential across various categories of produce.
- Evaluated supplier performance regularly to ensure adherence to quality standards and delivery schedules.
- Identified emerging consumer trends and adjusted purchasing decisions accordingly for increased profitability.
- Managed budgets efficiently while striving for continuous improvements in overall procurement costs without compromising product quality or customer experience.
- Attended industry trade shows regularly to stay updated on innovations in agricultural practices, packaging materials, and supply chain technologies.
- Optimized vendor selection process by conducting thorough assessments of prospective suppliers, taking into account factors such as pricing, quality standards, and sustainability practices.
- Conducted seasonal analysis of consumer preferences to inform strategic buying decisions and optimize product offerings.
- Developed strong partnerships with local growers, promoting sustainability initiatives and supporting community-based agriculture.
- Ordered produce products and maintained appropriate back stock levels.
- Drove supplier relationship management to improve KPIs.
- Reduced waste by optimizing product rotation procedures and implementing proper storage methods.
- Inspected incoming supplies for defects and returned defective products for refunds or replacements.
- Researched and evaluated vendors to select suppliers best suited to meet organizational needs.
- Calculated estimated value and grades of crops, skillfully identifying mitigating concerns such as infestations and disease.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Upheld codes and regulations governing materials, processes, and procedures.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Improved product quality with stringent inspection techniques, identifying defects before products reached market.
- Advocated for continuous improvement, leading by example through meticulous and proactive inspection work.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Education
Agawam High School
Agawam, MASkills
- Stock Rotation
- Task Delegation
- Merchandising Strategies
- Ordering Procedures
- Display Creation
- Customer Service
- Retail management experience
- Retail Inventory Management
- Inventory counting
- Inventory Replenishment
- Waste Reduction
- Display production
- Quality Control Analysis
- Health department standards
- Product Merchandising
- Administration and management
- Budget Adherence
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Reliability
- Organizational Skills
- Team Leadership
- Active Listening
- Team Collaboration
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Problem Resolution
- Relationship Building
- Professional and Courteous
- Team building
- Task Prioritization
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Interpersonal Skills
- Self Motivation
Timeline
Assistant Store Manager
Walmart
10.1998 - 10.1999
Produce Buyer / Inspector
SUPERVALU Distribution Center
08.1996 - 10.1998
Assistant Produce Manager
BigY Foods , Inc.
06.1986 - Current
Agawam High School