Andrew Baughn
Wesely Chapel
Summary
Experienced analyst with a proven track record in data analysis, cross-functional collaboration, and stakeholder engagement. Focused on enhancing team performance and driving process improvement to achieve strategic goals.
Overview
6
6
years of professional experience
Work History
Sr Analyst-Vendor Mgmt
Verizon Connect
Temple Terrace
09.2025 - Current
- Analyzed data trends to support strategic decision-making processes.
- Collaborated with cross-functional teams on project development initiatives.
- Assisted in preparing reports and presentations for stakeholder meetings.
- Conducted research to gather insights on industry best practices.
- Documented processes to improve workflow efficiency and clarity.
- Participated in training sessions to enhance team knowledge and skills.
- Maintained accurate records of analysis results for future reference.
- Led meetings with stakeholders to discuss objectives and budgets.
- Conducted extensive research into industry trends and competitive analysis.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
Advanced Deployment Services Analyst
Verizon Connect
Temple Terrace
02.2023 - 09.2025
- Ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan based on customer needs.
- Serve as an elevated support team for all Vendor Deployment Services teams.
- Responsible for executing all sales action needed operation cases that come through for investment, principal, and government (new and existing business) customers.
- Collaborate with multiple lines of business and internal/external partners to ensure a seamless save, or cancellation process is completed for the customer.
- Responsible for training new hires and team members on the implementation and sales action needed processes, as well as assisting in the rollout of new processes and procedures.
- Be the delegate and point of contact for implementations for projects and process improvements.
- Ensure all shipments and installations of equipment for escalated projects are scheduled and executed in a timely manner.
- Utilize all resources, including paid resources, such as field support technicians, to ensure timely resolution.
- Provide timely action on any customer escalations throughout the onboarding period, and thereafter.
- Validate the proper product mix, ensuring that hardware and SaaS are compatible with the client’s assets for upsells and add-ons for existing business customers.
- Build value in our customer training program and schedule appropriate training sessions in order to maximize the adoption of our services.
- Accountable for the successful completion of deployment engagements in line with internal and customer-defined success criteria.
- Collaborate and own the communication with internal partners, such as Sales, Support, Success, and Finance.
- Responsible for documenting all customer interactions in any applicable VZC systems to ensure transparency between the customer and internal teams.
Fleet Technical support
Verizon Connect
Temple Terrace
07.2019 - 02.2023
- Resolved customer inquiries through phone and email support channels.
- Diagnosed technical issues using troubleshooting tools and software systems.
- Provided product guidance to customers for optimal usage and satisfaction.
- Collaborated with team members to improve support processes and response times.
- Trained new representatives on company policies and technical procedures.
- Maintained up-to-date knowledge of product updates and industry trends.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Used remote login tools to assist clients with technical and product questions.
Education
Some College (No Degree) - Elementary Education
Sante Fe Community College
GainesvilleSkills
- Data analysis
- Report preparation
- Project management
- Strategic decision-making
- Competitive analysis
- Customer onboarding
Timeline
Sr Analyst-Vendor Mgmt
Verizon Connect
09.2025 - Current
Advanced Deployment Services Analyst
Verizon Connect
02.2023 - 09.2025
Fleet Technical support
Verizon Connect
07.2019 - 02.2023
Some College (No Degree) - Elementary Education
Sante Fe Community College