Andrew Baylor
IT Support Engineer
Beach Park,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Technology-inclined professional that possesses strong troubleshooting capabilities. Experienced in providing desktop, network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
16
16
years of professional experience
15
15
years of post-secondary education
3
3
Certifications
Work History
IT Support Engineer
Impact Networking
Lake Forest, IL
11.2017 - 06.2021
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Resolved diverse range of technical issues across multiple systems and applications for end-users across various time zones.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware (cell phones, laptops) and granted system permissions to new employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Installed various equipment, such as TVs, monitors, mounts, docking stations, servers, patch panels, in rack AC units, security cameras and much more.
- Installed and configured operating systems and applications for new employees.
- Created user accounts and assigned permissions via Active Directory and Office365.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Deployed custom applications and configurations via Meraki MDM.
- Experience with the following:
- Systems: Meraki, AXIS Communications, Datto
- Security: SentinelOne, Any.Run
- Spam Filters: Mimecast, Proofpoint Essentials,
- Microsoft: Office365 Global Admin, Azure
- AV: Polycom, Intel NUC, Kramer, Planar
- Notable highlights: Moved to California to build out 3 of 5 current offices for the company.
Configuration Technician
CDW
Vernon Hills, IL
05.2017 - 11.2017
- Monitored network hardware operations to evaluate proper configuration.
- Built and configured computers, laptops, tablets and phones per customer requests.
- Assisted in custom configurations for clients such as Boeing, Delta, various school districs and more.
- Supported customers and government teams with accurate, timely information on infrastructure system and service configuration items.
Fulfillment Associate
Amazon Fulfillment
Kenosha, WI
08.2015 - 04.2017
- Pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task
- Assisting the Area Manager in daily management of department duties, including allocating labor, leading
- Meetings, stretching sessions, assigning job duties, coaching, and training
- Meeting or exceeding department performance goals
- First Responder and CPR certified
- Problem solving any issues that may arise with other associates during the pick/pack process.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
Material Handler Specialist
Rexam Healthcare / Nemera
Buffalo Grove, IL
10.2009 - 08.2015
- Hired on as a packer working “A” shift 12-hour work cycle
- Lengthy experience in packaging and material handling for both 600 and 800 Buffalo Grove facilities
- Completed Cintas Powered Industrial Truck Certification Program (OSHA 29 CFR 1910.178)
- Nearly 6 years of experience in electric forklift handling
- Accepted Lead Material Handler position in July, 2011
- Oversaw all material handlers in the respective building I was working in
- Member of Cross-site Engagement Team involving Rexam Healthcare plants from around the world
- Participated in the 2013 Healthcare Engagement Workshop in Berlin, OH
- Participated in level 2 and level 3 Microsoft Excel workshops held at Rexam
- Participating member of the Safety Committee
- Extensive knowledge of SAP
- Extensive troubleshooting skills for computers, zebra printers, SAP and more…
- Replenishment of packaging and work in progress (WIP) components for production needs
- Maintain cleanliness and organization of packing tunnels and warehouse storage areas
- Maintain material handling equipment such as Maguire blenders, material dryers, material tilters and more
- Worked closely with IT to help troubleshoot any networking issues
- CPR and First Responder certified
- Restock components into warehouse locations
- Ensure “First in First out” (FIFO) of inventory stock
- Perform physical inventory counts during semi-annual inventory.
Packer
Staffing Network
Waukegan, IL
04.2009 - 10.2009
- Ensured high production quality standards were maintained
- Maintained a clean work environment to comply with company standards
- Collaborated with other employees to develop a high performing team
- Communicated any and all issues that could result in process delays, safety issues, or loss to the company or its associates
- Inspected product for quality (labels, quantity, visual)
- Adhered to all health and safety rules, standards and policies, including reporting any incidents to the supervisor on duty
- And following all company safety rules, policies, procedures and GMPs
- Demonstrated a commitment and understanding of business policies and procedures
- Other duties as assigned by the supervisor.
Salefloor/Cashier/Backroom/Flow
Target
Waukegan, IL
06.2006 - 04.2009
- Provided fast and friendly experience as cashier
- Quickly and accurately scanned and bagged all items
- Handled money, refunds and exchanges
- Ensure FIFO requirements were met
- Resolved guest concerns and questions in all of the employed positions
- Trained new team members in various positions
- Neatly arranged items on shelves and ensure they were in their respective locations
- Deliver accurate product placement
- Quickly respond to all team member requests
- Used excellent planning and organizational skills to ensure a fully stocked sales floor
- Replenished items that have been sold throughout the day using a PDA scanner
- Developed extensive sales and customer service-related skills.
People's Choice Family Fun Center
Waukegan, IL
01.2005 - 01.2006
- Assisted in redeeming tickets for prizes won on the arcade floor through the various coin-op games
- Worked the food court to make various types of party food for customers
- Assisted in maintaining and fixing arcade machines that had mechanical errors.
Education
Associate of Applied Science - Network Security And Administration
08.2008 - 06.2016
GPA: 3.5, Honors Scholar for Fall 2013, Spring 2014, and Fall 2015
A+ Computer Repair Certified - undefined
08.2002 - 05.2006
High School Diploma -
08.2002 - 06.2006
Skills
Mac systems
Certification
Certified Technical Specialist I, Datto
Timeline
Certified Technical Specialist I, Datto
06-2018
IT Support Engineer - Impact Networking
11.2017 - 06.2021
Configuration Technician - CDW
05.2017 - 11.2017
Fulfillment Associate - Amazon Fulfillment
08.2015 - 04.2017
Powered Industrial Forklift Certification - Cintas - Oct 2012 - Oct 2015 - Credential ID OSHA 29 CFR 1910.178
10-2012
Material Handler Specialist - Rexam Healthcare / Nemera
10.2009 - 08.2015
Packer - Staffing Network
04.2009 - 10.2009
College of Lake County - Associate of Applied Science, Network Security And Administration
08.2008 - 06.2016
Salefloor/Cashier/Backroom/Flow - Target
06.2006 - 04.2009
A+ Certification, Zion Benton Township Highschool
06-2005
- People's Choice Family Fun Center
01.2005 - 01.2006
Zion Benton Township Highschool - High School Diploma,
08.2002 - 06.2006
Zion Benton Township High School - A+ Computer Repair Certified,
08.2002 - 05.2006