Andrew Becker
Boerne,Tx
Summary
Strategic Product leader and problem-solver dedicated to using research and discovery to build technology to promote organizational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent cross-functional relations aptitude and relationship-building skills. Successful in leading teams who create products from inception to rollout with efficiency and speed that solve problems. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Senior Vice President, Home Equity Product Management
Guaranteed Rate
03.2021 - Current
- Lead product managers, designers, pricing analysts, project managers, data analysts, and product marketers to deliver an entirely digital Home Equity product resulting in over $350 million in loan fundings within our first year
- Responsible for roadmap planning, rigorous prioritization, and execution with engineering teams and 3rd party vendors
- Facilitates Quarterly planning sessions with the CEO, Head of New Financial Products, and CTO
- Oversees business plan execution with an emphasis on product strategy, customer experience, and continuous improvement
- Developed a successful multi-channel marketing strategy which resulted in $52 million in loan fundings
- Partners with Legal and Compliance leaders to mitigate risk by ensuring state pricing caps, fees, and licensing requirements are implemented
- Partnered with Capital Markets and Finance to onboard a new investor resulting in xx% increase in revenue
- Co-designed a system of digital tools to assist 2,000 retail loan officers to effectively acquire leads and manage their pipeline
- Won Best Innovative Home Equity product award by the 2023 Bankrate Awards.
Director of Product Management
Roostify (acquired by Corelogic in February 2023)
03.2020 - 03.2021
- Led research, design, and development for a digital lending platform used by JPMorgan Chase, HSBC, Santander, and TD Bank
- Recruited, coached and managed career growth of a distributed team, including product managers, designers, and technical product writers
- Responsible for the vision, roadmap, and prioritization of the Acquire product portfolio focused on optimizing referrals, providing customized loan officer tools, improving lead management tools, and empowering borrowers to easily compare loan options
- Led product managers, designers, and product marketers responsible for a portfolio that processed $50B of loans/ month
- Restructured product, design, and engineering into empowered teams, overcoming silos and generating clearer priorities
- Advised Executives from Chase, TD Bank, and Guild Mortgage on how best to leverage technology to differentiate their customer experience, improve employee efficiency and improve customer acquisition
- Launched a digital mortgage/ HELOC application for 6,000 retail employees which resulted in a significant boost in employee efficiency, lead generation, and application conversion
- Launched a lead generation product enabled by the integration of a product and pricing engine that helps borrowers easily compare lending products
- Managed 3rd party partner to maintain Web Accessibility compliance, while keeping accessibility top of mind when creating new features to minimize rework.
Vice President of Product Design and Product Management
WSECU, Olympia, WA (Ranked #1 Credit Union in Washington State by Forbes)
05.2016 - 01.2020
- Set vision and end-to-end product strategy
- Led strategic planning/annual and 3-year plans
- Part of the Strategy, Pricing, Privacy exec teams
- Led a team of product managers, product owners, pricing analysts, project managers, designers, researchers, and data analysts
- Led a cross-functional team in the launch of new credit cards which resulted in a substantial increase in credit card applications in all channels (retail branch-14%, call-center-88%, and digital-302%) in a year-over-year comparison
- Developed product marketing positioning which resulted in increased credit card accounts opened by 78% and increased checking accounts opened by 20% in a year over comparison
- Launched a digital banking platform that successfully grew a younger member segment, and deepened engagement with existing members
- Sponsored a human-centered research program to continuously learn about our customers and test product ideas.
Director of Product Management - Real Estate Lending
USAA
07.2012 - 05.2016
- I manage a team responsible for overseeing the overall digital real estate lending customer experience, and executing key tactical and strategic initiatives to drive growth of the home lending business
- I am responsible for the mortgage prequalification, application, loan status, and personalized videos that display on USAA.com and the USAA mobile app
- I work with operational leaders to prioritize new digital capabilities and features
- By pulling design thinking forward into product management, we've been able to cast a vision from the earliest stages of product design
- Created a road map and have begun to deliver a re-imagined digital mortgage application intended to simplify and disrupt the mortgage experience for customers and employees
- Delivered a completely-digital mortgage application and status experience by working with IT and business resources across the enterprise to push our technical and design standards and completed the first phase within one year, with subsequent releases already planned and funded
- In partnership with Adaptive Path, I helped design a pilot to use a digital mortgage application prototype to improve cycle time and member satisfaction
- The pilot resulted in a 8 calendar day reduction in fulfillment cycle time and a 8 point increase in member satisfaction when compared with the control group
- Worked with Adaptive Path to co-create a customer experience vision, strategy, and multi-year project roadmap to yield a 3 year project plan with a goal to create an exceptional customer experience, and improve mortgage and home equity product acquisition
- Developed the business case and successfully obtained funding for the first Product Management and Experience Design team at USAA
- Established and facilitated a bi-weekly meeting with USAA Federal Savings Bank President and senior Real Estate executives to discuss and resolve customer, product, and operational pain points
- Partnered with Enterprise Data Scientists to identify which key operational metrics can be used to predict customer satisfaction scores.
Product Manager
USAA
10.2010 - 06.2012
- I acquired my technical knowledge by leading a variety of projects to create new digital content, capabilities and tools, develop new mortgage products, and onboard a document provider
- I have a firm understanding of the technical architecture that supports all real estate systems and am constantly tracking trends within the enterprise and the industry
- As a business manager, I managed diverse teams of technical, business and creative resources to deliver complex projects on time and on budget
- I learned how and when to play different roles within these projects - facilitator, diplomat, motivator, cheerleader, disruptor, and referee
- Led a project working with Adaptive Path to create a mortgage application packet, which reduced the cost of the packet, and improved the return time for customers, and saved over 2 million pages of paper within the first year of implementation
- Led and facilitated requirements gathering for development projects centered around banking compliance; coordinate change management for project implementations; provide business support during development testing
- Led the implementation and development of a suite of new Jumbo Mortgage Products.
Process Improvement Advisor/Change Manager
03.2009 - 10.2010
- Updated procedures, new products and features, evolving compliance requirements - managing the tremendous amount of change was challenging
- Ensuring processors, originators, closers and underwriters adopt those changes was even more challenging
- During my time as a change manager, I learned how to influence change, obtain buy-in from partners and leaders, and manage adoption
- It sharpened my communication skills and helped me to understand the concept of being user-centric
- Led the implementation and development of Fannie Mae Home Affordability and Stability Plan (HASP) Products
- Assisted in the creation and implementation of a Joint Venture with Wells Fargo
- Created Change Management plans and employee procedures for IT development projects which impacted up to 1200 employees
- Facilitated trainings for up to 200 employees.
Education
Bachelor of Science - Biology
University of Texas
05.2004
Skills
- Customer experience strategy
- Systems Thinker
- New program development
- Effective Communicator and Public Speaker
- digital solutions
- Cross-channel strategy
- Product Management
- Recruiting and Hiring
Websites
Volunteer Experience
- United Way of Thurston County, Executive sponsor, 06/18, 01/21, Partnered with IT to implement a digital opt-in form that increased employee participation by 28%.
- Plato.com, Product Manager Coach, 02/21, 06/23, Coached product management leaders to level up. 9.8 rating.
Timeline
Senior Vice President, Home Equity Product Management
Guaranteed Rate
03.2021 - Current
Director of Product Management
Roostify (acquired by Corelogic in February 2023)
03.2020 - 03.2021
Vice President of Product Design and Product Management
WSECU, Olympia, WA (Ranked #1 Credit Union in Washington State by Forbes)
05.2016 - 01.2020
Director of Product Management - Real Estate Lending
USAA
07.2012 - 05.2016
Product Manager
USAA
10.2010 - 06.2012
Process Improvement Advisor/Change Manager
03.2009 - 10.2010
Bachelor of Science - Biology
University of Texas
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