ANDREW BELL
Shreveport,LA
Summary
Committed to fostering positive customer experiences and driving sales growth through effective engagement and operational efficiency. Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Brookshire's Grocery
11.2018 - 05.2024
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new team members on customer service best practices.
- Analyzed sales data to identify trends and optimize inventory management.
- Managed scheduling and payroll processes for staff efficiency and cost control.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Collaborated with upper management to implement strategic initiatives for store growth.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Store Manager
Family Dollar
05.2016 - 10.2018
- Led daily store operations, ensuring high standards in customer service and product presentation.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
- Analyzed sales trends to optimize inventory management and enhance product availability for customers.
- Developed and implemented promotional strategies to increase foot traffic and drive sales growth.
- Monitored financial performance, managing budgets to achieve cost efficiency while maximizing profitability.
- Established strong relationships with vendors to negotiate favorable terms and maintain optimal stock levels.
- Conducted regular audits of store processes, identifying areas for improvement to streamline operations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Store Manager
Dollar General Store
01.2014 - 04.2016
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new team members on customer service best practices.
- Analyzed sales data to identify trends and optimize inventory management.
- Developed promotional strategies to enhance customer engagement and drive sales.
- Managed scheduling and payroll processes for staff efficiency and cost control.
- Conducted regular audits of merchandise displays to ensure compliance with visual standards.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Collaborated with upper management to implement strategic initiatives for store growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Shift Manager
Raceway Gas Station
10.2008 - 05.2015
- Oversaw daily operations and ensured compliance with safety protocols.
- Trained and mentored team members to enhance performance and teamwork.
- Implemented process improvements that increased operational efficiency.
- Managed inventory control, reducing waste and optimizing stock levels.
- Resolved customer concerns effectively, enhancing overall satisfaction ratings.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
Warehouse Worker
Jean Simpson Personnel Services
07.2003 - 05.2006
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Implemented safety protocols, reducing workplace accidents and enhancing compliance.
- Trained new hires on operational procedures, improving team performance and productivity.
Valet Attendant
LOUISIANA DOWNS
07.2003 - 07.2004
- Parked and retrieved vehicles efficiently, ensuring customer satisfaction and safety.
- Assisted guests with luggage, providing exceptional service and support during their visit.
- Maintained cleanliness of parking area, enhancing overall appearance and organization of facility.
- Monitored vehicle flow to optimize parking space utilization during peak hours.
- Ensured adherence to safety protocols while handling various vehicle types in fast-paced environment.
- Trained new staff on operational procedures and customer service standards, fostering team development.
Grill Cook
Wendys Restaurant
05.2002 - 09.2003
- Prepared high-quality grilled items following standardized recipes and portion controls.
- Maintained cleanliness and organization of grilling stations to ensure efficient operations.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Monitored cooking temperatures to guarantee food safety and quality standards compliance.
- Assisted in training new staff on grill operations and cooking techniques for consistency.
- Implemented proper stock rotation practices to minimize waste and optimize inventory management.
- Adapted quickly to changing menu items, ensuring timely service during busy shifts.
- Contributed to positive customer experiences by maintaining a friendly demeanor while cooking.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
Education
Business Administration And Management
Grand Canyon University
Phoenix, AZSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Store organization
- Time management
- Inventory control
- Customer relations
- Work Planning and Prioritization
- Mentoring and coaching
- Display setup
- Pricing and markdowns
Timeline
Assistant Store Manager
Brookshire's Grocery
11.2018 - 05.2024
Store Manager
Family Dollar
05.2016 - 10.2018
Assistant Store Manager
Dollar General Store
01.2014 - 04.2016
Shift Manager
Raceway Gas Station
10.2008 - 05.2015
Warehouse Worker
Jean Simpson Personnel Services
07.2003 - 05.2006
Valet Attendant
LOUISIANA DOWNS
07.2003 - 07.2004
Grill Cook
Wendys Restaurant
05.2002 - 09.2003
Business Administration And Management
Grand Canyon University