Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrew Bellusci

Laughlin,NV

Summary

Adept at enhancing customer experiences and operational efficiency, my tenure at Golden Entertainment showcased my ability to manage tasks effectively and foster guest relations. Leveraging strong communication and machinery operation skills, I contributed to significant improvements in service delivery and team performance, embodying reliability and a commitment to excellence.

Seasoned gaming professional prepared to bring extensive experience and exceptional service to role. Proven track record in delivering high-quality guest interactions and resolving concerns efficiently. Known for strong teamwork and adaptability, along with skills in customer engagement and problem-solving.

Experienced with guest relations and gaming operations, ensuring positive and enjoyable experience for patrons. Utilizes excellent communication and conflict resolution skills to maintain high levels of customer satisfaction. Track record of effective teamwork and operational support within dynamic casino environment.

Professional with strong background in guest services and hospitality, prepared for customer-facing role in gaming industry. Proven track record in enhancing player experiences, resolving issues with tact, and maintaining high standards of service. Valued for teamwork, adaptability, and delivering consistent results under changing conditions. Skilled in communication, conflict resolution, and fostering positive guest relationships.

Proactive [Job Title] always ready to intervene in conflicts and restore order for smooth gaming. Savvy in marketing and promotions, policy-making and recordkeeping. Observant in monitoring players and identifying problems.

Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Slot Ambassador

Golden Entertainment
12.2022 - 02.2025
  • Optimized operational efficiency by logging daily activities such as machine malfunctions, jackpot wins, or customer complaints accurately in designated systems.
  • Contributed to a positive atmosphere by engaging with guests, offering helpful tips, and answering questions about games.
  • Participated in ongoing training sessions aimed at improving knowledge of slot machines'' functionalities and keeping up-to-date on industry trends.
  • Contributed to the overall success of the casino by proactively identifying opportunities for improvement and suggesting innovative solutions to challenges faced in daily operations.
  • Assisted in onboarding new staff members by sharing best practices, tips, and insights related to the Slot Ambassador role.
  • Maintained order in high-traffic gaming areas by monitoring guest behavior and promptly addressing any concerns or disputes.
  • Increased player loyalty by enrolling new members into the rewards program and explaining its benefits.
  • Boosted slot machine usage by maintaining clean and functional gaming areas for guests.
  • Improved overall gaming experiences with regular cleaning, maintenance checks, and timely service calls for malfunctioning equipment.
  • Fostered strong relationships with repeat customers by remembering their preferences and delivering personalized service during each visit.
  • Facilitated swift resolution of guest issues by liaising between patrons and appropriate casino personnel as needed.
  • Collaborated with other team members to create seamless guest experiences across all areas of the casino.
  • Supported marketing initiatives through active participation in promotional events designed to attract new customers to the casino floor.
  • Upheld compliance standards by consistently following all casino policies, procedures, and regulations regarding slot operations.
  • Handled financial transactions accurately, ensuring proper payouts for guests and correct accounting for the casino.
  • Enhanced customer experiences by providing friendly and knowledgeable assistance on the casino floor.
  • Assisted in resolving technical issues with slot machines, ensuring minimal downtime and customer satisfaction.
  • Promoted responsible gambling practices through vigilant observation of guest behaviors and adherence to set guidelines.
  • Played a vital role in maintaining security measures within the gaming area, reporting any suspicious activity or potential threats immediately to supervisors or security staff.
  • Maintained a professional appearance at all times, adhering to uniform standards and conducting oneself with poise and confidence.
  • Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
  • Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
  • Oversaw expenses, budget estimates and accounts for $[Amount] per year operation.

Drop Crew

Riverside Hotel & Casino
04.2020 - 06.2021
  • Improved customer satisfaction by providing friendly and efficient service on the drop for the casino
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.

Machine Operator 3

Panasonic
01.2018 - 03.2020
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Machine Operator

Intellsource
08.2017 - 12.2017
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Lead Cashier

Maverick Adventure's First Stop
08.2015 - 05.2017
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Picker & Packer

Amazon Warehouse
12.2012 - 12.2015
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
  • Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
  • Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.

Dishwasher

Cindy's Corner Cafe
10.2011 - 10.2012
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Education

High School Diploma -

Washoe High School
Reno, NV
06-2012

Skills

  • Supportive Communication
  • Proficient in Task Management
  • Reliable Professional Commitment
  • Skill Enhancement Coaching
  • Multitasking and organization
  • Strong work ethic
  • Patience and empathy
  • Training and coaching
  • Clear communication
  • Reliability and punctuality
  • Good communication
  • Cash handling expertise
  • Customer assistance
  • Packing efficiency
  • Computer skills
  • Manager support
  • Data entry proficiency

Languages

English
Full Professional

Timeline

Slot Ambassador

Golden Entertainment
12.2022 - 02.2025

Drop Crew

Riverside Hotel & Casino
04.2020 - 06.2021

Machine Operator 3

Panasonic
01.2018 - 03.2020

Machine Operator

Intellsource
08.2017 - 12.2017

Lead Cashier

Maverick Adventure's First Stop
08.2015 - 05.2017

Picker & Packer

Amazon Warehouse
12.2012 - 12.2015

Dishwasher

Cindy's Corner Cafe
10.2011 - 10.2012

High School Diploma -

Washoe High School
Andrew Bellusci