ANDREW BENNETT
Masterpro
Spokane,WA
Summary
Dynamic Owner Operator at Masterpro with a proven track record in operations management and customer satisfaction. Expert in streamlining processes to enhance efficiency and reduce costs. Renowned for strong negotiation skills and a dependable work ethic, consistently delivering high-quality service and fostering client relationships to drive repeat business.
Work History
Owner Operator
28 Years 7 Months- Supported daily operations to keep service quality consistent and workflow efficient.
- Handled customer questions, scheduling, and issue resolution to support smooth business operations.
- Tracked inventory levels, placed orders, and coordinated with vendors to help prevent supply shortages.
- Helped improve processes to speed up work orders and reduce operational delays.
- Monitored financial activity, reconciled expenses, and assisted with accurate recordkeeping.
- Trained team members on procedures, service standards, and operational expectations.
- Followed safety protocols, equipment guidelines, and workplace procedures.
- Reviewed operational performance and adjusted priorities to improve productivity and customer satisfaction.
- Managed day-to-day business operations.
- Delivered prompt customer service by resolving issues quickly and supporting repeat business.
- Improved customer satisfaction through high-quality service and timely communication.
- Kept daily operations running efficiently by streamlining processes to reduce costs.
- Communicated professionally with customers about complaints, gathered needed details, and helped resolve issues.
Education
- English
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Sales negotiation
Personnel management
Operations oversight
Negotiation
Payroll processing
Operational reporting
Marketing strategy development
Marketing expertise
Client relationship management
Recruiting and hiring
Preventative maintenance
Strong work ethic
Dependable and reliable
Customer-oriented
Equipment operation
Safe driving
Route planning
Clean MVR
Accomplishments
I've learned how to use all power tools I've experienced in construction work I specialize in the fire water damage industry and I understand customer service
Timeline
Owner Operator
Masterpro
03.1998 - 2020Read More
Everett
from English
Read More