Andrew Bergan
Fulshear
Summary
Well-qualified Help Desk Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Constructions and Maintenance Project Manager
Global Partners
06.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed projects from procurement to commission.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Provided capital budget and annual operating information to identify variances and monitored project expenses.
- Supported budget management by creating purchase requisitions and tracking capital budget.
- Oversaw capital improvement projects from inception to completion, ensuring timely delivery within established budgets.
- Estimated costs of proposed projects and materials and operated within budget guidelines.
Facilities Response Coordinator
Texas Petroleum Group (Shell Corp)
06.2014 - Current
- Oversaw successful transition of company data and assets to multiple CMMS platforms.
- Monitored fuel variances in order to remain in compliance with TCEQ
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
- Coordinated and maintained repairs of over 250 plus Timewise Gas Stations.
- Maintained workload of over 15 technicians, prioritizing critical task.
- Generated Preventive maintenance schedules
- Worked closely with personnel, customers and contractors to resolve problems.
- Used remote troubleshooting tools such as; Insite, TeamViewer, Inform and Titan.
- Created Several SOP manuals for operations and maintenance management team
- Provided on-site support
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Performed repairs on underground fueling systems
- Performed maintenance on Gilbarco Passports and dispenser systems
Administrative Assistant
Landmark Industries
06.2014 - 05.2016
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Assistant Store Manager
Spencers
12.2012 - 05.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Loss prevention, kept store below 5 percent margin for theft
Honor Guard
US Army
09.2007 - 05.2010
- Performed various missions in and around Washington DC
- Tasked as team lead on special assignment for Presidential Escort platoon
- Provided critical support and security for the inauguration of President Obama
- Completed special missions: General retirement, White House Functions, Pentagon duty, Security for Army 10 mile run, 9/11 monument reveal, etc.
- Selected to personally assist Platoon Leader and Command Sargeant Major in the planning and development of new regimental battalion.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Prepared variety of different written communications, reports and documents.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Received several commendations for service, to include: Army Commendation Medal, Army Achievement Medal, Presidential Achievement Reward
Education
Some College (No Degree) -
World Video Bible School
Houston, TXSkills
- Prioritizing calls
- Service coordination
- Verbal and Written Communication
- Data Analysis and Organization
Certification
API WorkSafe Contractor Safety Cerified
OPW Flex Works Installer
Gilbarco Passport Certified
Fork Lift Certified
Timeline
Constructions and Maintenance Project Manager
Global Partners
06.2023 - Current
Facilities Response Coordinator
Texas Petroleum Group (Shell Corp)
06.2014 - Current
Administrative Assistant
Landmark Industries
06.2014 - 05.2016
Assistant Store Manager
Spencers
12.2012 - 05.2013
Honor Guard
US Army
09.2007 - 05.2010
Some College (No Degree) -
World Video Bible School