Andrew Bergeron
Glenburn
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
Michaels Arts and Crafts
Bangor
10.2024 - Current
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences. While boosting several key metrics, I was personally responsible for.
Associate
Mardens
Brewer
05.2024 - 10.2024
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
PRO Sales Specialist
Lowes Home Improvment
Bangor
11.2023 - 05.2024
- Provided technical support to customers regarding product features and usage.
- Participated in team meetings to review progress against objectives set by management.
- Stocked shelves in Lumber during down time
Customer Service Leader
Hannaford
Bangor
04.2019 - 09.2023
Education
Some College (No Degree) - Business Administration
Husson University
Bangor, MESkills
- Customer experience
- Data analysis
- Customer feedback
- Performance metrics
- CRM software
- Team leadership
- Forklift operation
- Order picking
Languages
American Sign Language
Limited
English
Full Professional
References
References available upon request.
Timeline
Customer Experience Manager
Michaels Arts and Crafts
10.2024 - Current
Associate
Mardens
05.2024 - 10.2024
PRO Sales Specialist
Lowes Home Improvment
11.2023 - 05.2024
Customer Service Leader
Hannaford
04.2019 - 09.2023
Some College (No Degree) - Business Administration
Husson University
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