Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Beshears

Eldorado,IL

Summary

Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager/Coffee Barista

The Depot Coffee And Donuts
03.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.

CSR

Centerpoint Energy
11.2021 - 06.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

CSR, Sales

AT&T
06.2019 - 11.2021
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.

Manager/Sales Associate

Cricket Wireless
08.2016 - 06.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Driver/Laborer

Value City Funiture
06.2014 - 07.2016
  • Developed strong relationships with clients through professional communication and timely deliveries.
  • Increased productivity through efficient utilization of time spent at job sites or during transport between locations.
  • Conducted routine inventory checks, ensuring that all materials were accounted for prior to departure from the job site or warehouse facilities.
  • Improved route efficiency by conducting thorough vehicle inspections and maintaining accurate logs.

Education

High School Diploma -

Central High School
Evansville, IN
05.2010

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Sales Techniques

Certification

  • Certified Food Protection Manager Certification
  • Serv Safe Certificate

Timeline

Manager/Coffee Barista

The Depot Coffee And Donuts
03.2023 - Current

CSR

Centerpoint Energy
11.2021 - 06.2022

CSR, Sales

AT&T
06.2019 - 11.2021

Manager/Sales Associate

Cricket Wireless
08.2016 - 06.2019

Driver/Laborer

Value City Funiture
06.2014 - 07.2016

High School Diploma -

Central High School

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Andrew Beshears