Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Andrew Bilodeau

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience

Work History

Service Desk Technician II

CompuCom
09.2022 - Current
  • Provided technical support to end-users, resolving hardware and software issues efficiently.
  • Managed service requests using ticketing systems to ensure timely resolution of incidents.
  • Collaborated with cross-functional teams to streamline IT support processes and enhance user experience.
  • Trained junior technicians on troubleshooting techniques and best practices in customer service.
  • Contracted with Chick-Fil-A corporate campus and all distribution centers.
  • Experienced with ServiceNow Ticketing systems.

Office Leader

Fresh Dental
09.2021 - 07.2022
  • Leading an office that produces 1.8 million dollars in revenue annually.
  • Growing leadership talent to not only bring a high level of care to patients but reach important KPIs.
  • Managing payroll, hiring process, inventory, patient accounts, and collections.


Project Manager

Provantage Corporate Solutions
01.2020 - 09.2021
  • Creating impactful relationships with clients that helped add to our portfolio with each account.
  • Helped manage accounts with Target, Wal-Mart, and Lowe's.
  • Identifying and developing leaders that deliver results beyond expectations.
  • Creating data processes that helped improved KPIs
  • Preparing, tracking, and completing projects that span from 1-14 weeks.

Sales & Account Manager

Aptus Group USA LLC
05.2018 - 12.2019
  • Manage accounts worth between $100k to over $2million in revenue.
  • Expanded business volume by 10% in Southern U.S.
  • Consistently develop strong relationships with vendors and potential leads.
  • Collaborate with marketing team to garner leads and boost visibility with paid & organic social media marketing efforts.

Executive Team Leader

Target
08.2015 - 05.2018
  • Managed sales and operations for a multi-million dollar store on a daily basis.
  • Increased overall store revenue by 15%.
  • Boosted customer loyalty and foot traffic by 12%.
  • Top-performing executive in North Carolina for 3
    consecutive years

Education

Bachelor of Science - Marketing

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Leadership
  • Leadership Development
  • Computer Proficiency
  • Microsoft Office
  • Teamwork
  • Organization Skills
  • B2B & B2C Experience
  • Merchandising
  • Emotional Intelligence
  • Policy and procedure modification
  • Documentation and control

Hobbies

  • Learning Japanese.
  • Building high performance computers and custom keyboards.
  • Hiking various trails in the North Carolina area.
  • Dog Owner (Shiba Inu)
  • Craft Brewery enthusiast.

Timeline

Service Desk Technician II

CompuCom
09.2022 - Current

Office Leader

Fresh Dental
09.2021 - 07.2022

Project Manager

Provantage Corporate Solutions
01.2020 - 09.2021

Sales & Account Manager

Aptus Group USA LLC
05.2018 - 12.2019

Executive Team Leader

Target
08.2015 - 05.2018

Bachelor of Science - Marketing

University of North Carolina At Charlotte

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