Andrew Boeke
Saint Cloud,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Hotel Night Auditor
holiday inn and suites
Saint Cloud, MN
09.2022 - Current
- Assisted guests with inquiries regarding local attractions, restaurants, transportation.
- Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.
- Updated guest profiles on computer systems as needed with current contact information.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Issued room keys and escort instructions to bellhops.
- Assessed checklist on daily basis and planned shift accordingly.
- Conducted regular inspections of public areas to maintain cleanliness standards.
- Resolved billing disputes in an efficient manner while keeping customer satisfaction as top priority.
- Prepared daily financial reports to ensure accurate account balances.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Coordinated with guest services and concierge team to meet guest needs.
- Documented wake-up requests and set up automatic calls in system.
- Coded invoices and other records to maintain organized and accurate records.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Managed and monitored front desk operations, ensuring compliance with policies and procedures.
- Completed end-of-shift paperwork such as incident reports and cash reconciliations.
- Addressed customer complaints in a professional manner to ensure satisfaction.
- Processed payments for all guest transactions accurately and efficiently.
- Answered incoming calls promptly while maintaining courteous telephone etiquette.
- Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
- Computed bills, collected payments and made change for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Posted incidental charges to ledgers, manually or by using computers.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
Hotel Night Auditor
Country Inn & Suites By Radisson
Willmar, MN
08.2020 - 06.2021
- Assisted guests with inquiries regarding local attractions, restaurants, transportation.
- Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.
- Updated guest profiles on computer systems as needed with current contact information.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Issued room keys and escort instructions to bellhops.
- Assessed checklist on daily basis and planned shift accordingly.
- Conducted regular inspections of public areas to maintain cleanliness standards.
- Resolved billing disputes in an efficient manner while keeping customer satisfaction as top priority.
- Prepared daily financial reports to ensure accurate account balances.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Coordinated with guest services and concierge team to meet guest needs.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Documented wake-up requests and set up automatic calls in system.
Team Lead
Dollar General Market
Paynesville, MN
09.2019 - 06.2020
- Delegated daily tasks to team members to optimize group productivity.
- Assessed company operations for compliance with safety standards.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality and conformance.
- Trained new staff in relevant processes and procedures.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Offered training and support to keep team members motivated and working toward objectives.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Hotel Night Auditor
paynesville inn and suites
Paynesville, MN
09.2019 - 06.2020
- Assisted guests with inquiries regarding local attractions, restaurants, transportation.
- Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.
- Updated guest profiles on computer systems as needed with current contact information.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Conducted regular inspections of public areas to maintain cleanliness standards.
- Prepared daily financial reports to ensure accurate account balances.
- Resolved billing disputes in an efficient manner while keeping customer satisfaction as top priority.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Coordinated with guest services and concierge team to meet guest needs.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Documented wake-up requests and set up automatic calls in system.
Unloader Associate
Walmart
Monticello, MN
09.2015 - 08.2017
- Assisted in navigating large loads to assigned areas.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Maintained an organized work area by sweeping floors, wiping down surfaces and removing debris from the dock area.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
- Followed proper lifting techniques when moving heavy items manually or with mechanical assistance.
- Adhered to workplace safety standards and OSHA regulations.
- Loaded and unloaded packages from loading dock to trucks.
- Handled packages safely while unloading and transporting.
Education
High School Diploma -
Monticello Senior High School
Monticello, MN06-2009
Skills
- Front Desk Operations
- Balancing Transactions
- Complaints Management
- Reporting Capabilities
- Guest Services
- Teamwork and Collaboration
- Financial Reporting
- Daily Reporting
- Balancing Accounts
- Night Audit Reports
- Problem-Solving
- Customer Service
- Resolving Issues
- Light Maintenance Duties
- Multitasking and Organization
- Strong Work Ethic
- Staff Training
- Time Management
- Checking Guests in and Out
- Performing Wake-Up Calls
- Report Generation
- Safety and Security Procedures
- Credit and Cash Payments
- Safe Food Handling
- Buffet Management
- Food and Safety Standards
- Attention to Detail
- Supply Inventory Management
- Cash Register Operation
- Quick Learner
- Heavy Lifting Capacity
Affiliations
- magic the gathering
- video games
References
References available upon request.
Timeline
Hotel Night Auditor
holiday inn and suites
09.2022 - Current
Hotel Night Auditor
Country Inn & Suites By Radisson
08.2020 - 06.2021
Team Lead
Dollar General Market
09.2019 - 06.2020
Hotel Night Auditor
paynesville inn and suites
09.2019 - 06.2020
Unloader Associate
Walmart
09.2015 - 08.2017
High School Diploma -
Monticello Senior High School