Andrew Boland
Store Manager / Recruiting Specialist
East Kingston,United States
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
19
19
years of professional experience
Work History
Retail Store Manager
Vitamin Shoppe
Salem, NH
12.2008 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented inventory controls designed to reduce overall shrinkage levels to less than 0.02%.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Grew store sales 11.3% by devising strategic promotional plans capitalizing on changing market conditions.
Customer Support Specialist
Anthem, Inc.
Manchester, NH
12.2007 - 12.2008
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Served customer account and technical needs across 70+ daily calls, consistently meeting productivity and quality targets.
- Maintained 100% success rate on first-call resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support.
Sales Training Specialist
Hannaford Bros. Supermarket
Queensbury, NY
03.2003 - 12.2007
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained Store Managers on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Created and oversaw ASP (accelerated sales performance) training programs for Districts 9, 10 and 18.
- Used PowerPoint to design training for multi-departmental employees and increase company retention and productivity rates 35%.
Education
Bachelor of Science - Business Administration and Management
Southern New Hampshire University
Hooksett, NHSkills
Coaching and mentoring
Effective leader
Staff training/development
Relationship building
Recruitment
Decision-making skill
Strong multi-tasking
Meticulously detail-oriented
Customer Service
Hobbies
Hockey Aficionado, Proud Nerd and Avid Fan of all things Disney and Star Wars.
Timeline
Retail Store Manager
Vitamin Shoppe
12.2008 - Current
Customer Support Specialist
Anthem, Inc.
12.2007 - 12.2008
Sales Training Specialist
Hannaford Bros. Supermarket
03.2003 - 12.2007
Bachelor of Science - Business Administration and Management
Southern New Hampshire University