Andrew Bolarinho
Pittsburgh,PA
Summary
Dynamic professional with a solid foundation in communication, delegation, and leadership. Skilled in hiring, training, and overseeing staff to cultivate a collaborative work environment. Proven ability to deliver exceptional customer service while maintaining meticulous attention to detail and effectively managing cash handling processes. Committed to achieving service goals through teamwork and maintaining composure under pressure, ensuring a consistently positive experience for all customers. Eager to expand expertise in new fields while leveraging extensive computer and technology skills.
Overview
12
12
years of professional experience
Work History
Server
Fish Nor Fowl
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Floor Manager
The Abbey On Butler Street
05.2023 - 09.2024
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 21 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
STORE MANAGER
CRSVR
03.2017 - 04.2023
- Create business strategies to attract new customers, expand store traffic, and enhance profitability
- Undertake store administration duties such as managing store budgets and updating financial records customers sales goals by training, motivating, mentoring and providing feedback to store staff
- Ensuring high levels of customers satisfaction through excellent service
- Respond to customer complaints and concerns in a professional manner
- Report on buying trends, customer needs, and profits.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Server
The Beast By Todd English
03.2021 - 06.2022
- Hold high-quality service standards and ensure food preparation is ready to consume
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register
- Interacting sufficiently with customers to build goodwill and attend to their needs, but also being sensitive about giving people their space
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
EVENT BARTENDER / BARBACK
Simon Event Group
12.2018 - 03.2020
- Responsible for taking customer orders and ensuring customer satisfaction
- Successfully solved customer conflict and problems when mistakes were made with orders and payments
- Check identification of customers to verify age requirements for purchase of alcohol
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Shift lead
Brio Italian Grille
01.2014 - 01.2017
- Lead and manage shifts while acting as manager in charge of store
- Deploy team members as required to meet business demands and make necessary staffing decisions
- Orders supplies and products when stock runs low
- Manages cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift
- Along with opening an closing procedures
- Shift readiness
- Evaluate staffing and food pars to ensure proper financial accountability during each shift
- Hand off shift to next manager in charge or ensure the store is closed properly for next day’s opening manager.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
Education
Associates - Journalism/Media Studies
COLLEGE OFSOUTHERN NEVADA
Henderson, NVHigh school diploma - undefined
CORONADO HIGH SCHOOL
Henderson, NV2015
Skills
- Store Opening and Closing Procedures
- Staff Training
- Sales Expertise
- Order Management
- High Volume Customer Service
- Problem-solving
- Organization
- Customer relations
- Multitasking and organization
- Proficient in computers
Timeline
Server
Fish Nor Fowl
10.2024 - Current
Floor Manager
The Abbey On Butler Street
05.2023 - 09.2024
Server
The Beast By Todd English
03.2021 - 06.2022
EVENT BARTENDER / BARBACK
Simon Event Group
12.2018 - 03.2020
STORE MANAGER
CRSVR
03.2017 - 04.2023
Shift lead
Brio Italian Grille
01.2014 - 01.2017
High school diploma - undefined
CORONADO HIGH SCHOOL
Associates - Journalism/Media Studies
COLLEGE OFSOUTHERN NEVADA
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