Andrew Boose
Chicago,IL
Summary
Knowledgeable Senior End User Computing Engineer, with solid background in technology engineering and proven track record of delivering impactful projects. Demonstrated ability in streamlining processes and implementing innovative solutions that align with company goals. Consistently showcased problem-solving skills and team leadership in dynamic environments.
Overview
12
12
years of professional experience
Work History
Lead End User Technology Engineer
Central States Funds
06.2016 - 01.2025
- Configured and managed 700+ laptop endpoints using MECM w/Intune co-management.
- Developed and maintained complex task sequences used for OS installation and upgrades.
- Implemented and maintained latest CIS hardening policies using Group Policy and subsequently migrated policy management to Intune, leveraging group policy analyzer tool.
- Implemented and integrated with Entra ID, Windows Local Administrator Password Solution (LAPS) to prevent Pass-the-Hash attacks and limit the potential attack vector in the event a local administrator password compromise.
- Designed, implemented, and maintained Citrix Virtual Apps and Desktops (XenApp/XenDesktop) infrastructure for 500+ users across multiple sites.
- Administered and optimized Citrix Studio, Director, StoreFront, and Citrix Workspace Environment Management (WEM).
- Deployed and maintained Machine Creation Services (MCS) and Provisioning Services (PVS) for efficient desktop image delivery.
- Integrated Citrix with Active Directory, Group Policy, and profile management solutions Ivanti Workspace and Citrix Profile Management.
- Monitored system performance and conducted capacity planning using Citrix Director and ControlUp.
- Performed upgrades and patch management on Citrix infrastructure components and VDI, ensuring minimal downtime.
Senior End User Technology Engineer
Central States Funds
12.2013 - 07.2016
- Managed PC and macOS endpoints, mobile devices, and equipment in their respective management platforms (SCCM, Airwatch)
- Wrote custom PowerShell scripts to automate and streamline processes where necessary.
- Mentored junior engineers, fostering a collaborative work environment that facilitated professional growth.
- Evaluated vendor offerings to identify cost-effective technology solutions that met business requirements.
- Spearheaded the migration of legacy systems onto cloud-based platforms for enhanced scalability and flexibility.
- Improved processes and efficiencies by evaluating, presenting, and implementing several software tools.
IT Support Specialist
Chicago Sun-Times
11.2012 - 12.2013
- Researched and identified solutions to technical problems.
- Managed high levels of call flow and walk-ups, and responded to technical support needs.
- Installed (Symantec Ghost) and configured operating systems (Windows 7/MacOS X) and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
Education
Some College (No Degree) - Computer Information Systems
Devry University
Chicago, ILSkills
- Cybersecurity expertise (CIS, NIST)
- PowerShell scripting
- CLI administration
- Technical documentation
- Workstation Hardening (CIS policy implementation)
- Virtualization technologies (VMWare, Citrix)
- Network administration (Cisco, Palo Alto)
- Operating Systems (Windows client systems, macOS, Linux)
- Identity and Access Management (Microsoft Entra ID)
- Service Management Software (ServiceNOW, Ivanti)
- Endpoint Management (MECM, InTune)
- Mobile Device Managment (Workspace ONE UEM, InTune)
Timeline
Lead End User Technology Engineer
Central States Funds
06.2016 - 01.2025
Senior End User Technology Engineer
Central States Funds
12.2013 - 07.2016
IT Support Specialist
Chicago Sun-Times
11.2012 - 12.2013
Some College (No Degree) - Computer Information Systems
Devry University
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