Andrew Borders
Dallas,GA
Summary
Goal-oriented manager with distinguished experience in Facilities Maintenance industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
Work History
District Manager
Southern Cleaning Company
01.2018 - Current
- Held weekly meetings with director to identify techniques to overcome vendor obstacles
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Built positive and productive relationships with store and field leadership
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issue
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of work for new organization
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Oversaw daily operations to ensure high levels of productivity Coordinated daily workflow through task prioritization and concise scheduling
- Supervised 30 employees and scheduled shifts.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Scheduled and oversaw maintenance, repair and installation activities.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Key Account Program Specialist
Brulin Holding Company
10.2016 - 12.2017
- Responsible for providing regular, periodic professional technical service visits to all Kroger's & PetSmart's accounts by establishing and maintaining a positive working relationship with store management, contractors and in-house janitorial personnel and training
- Serves as liaison to supply, chemical, and equipment vendors and evaluates and selects products and services and product application
- Participates in developing departmental goals and objectives/policies and procedures
- Meets with other staff members to discuss progress and to develop future courses of action
- Administers and monitors compliance to departmental policies and procedures in accordance with state, federal, and organizational guidelines
- Promoted Jan 2018 District Manager
- Developed and maintained strong working relationships with professionals within assigned territory
- Traveled to over 20 locations per week to manage each store and perform reviews of individual vendors managers and employees
- Developed new business relationships and maintained existing through regular communications and effective account management
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Established goals and created action plans to achieve goals.
Operations Manager/Business Consultant
Jan Pro
10.2014 - 10.2016
- Retain cleaning contracts and customers, Develop, Motivate and Support the Franchisees
- Implement JAN-PRO policies and procedures Support daily franchisee operations
- Conduct both initial and ongoing Franchise training activities
- Develop and Manage Sub-Contractor relationships and Performance
- Both initiate and Assist in business development Support bid development
- Keep accurate Customer Account and Franchisee file
- Perform New account startup procedures
- Maintain working relationship with Suppliers
- Create and provide required management reporting
- Performs Saturday training classes on safety, chemical usage, and Maintain/Create training materials curriculum
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Developed complete business plans and operational strategies for new and existing business
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion
Education
Bachelor of Arts - Business Administration And Management
Ashford University
San Diego, CA05-2016
Skills
- Multi-unit management
- Consulting
- Tactical business planning
- District expansion
- Project management
- Customer relations
- Operations management
Timeline
District Manager
Southern Cleaning Company
01.2018 - Current
Key Account Program Specialist
Brulin Holding Company
10.2016 - 12.2017
Operations Manager/Business Consultant
Jan Pro
10.2014 - 10.2016
Bachelor of Arts - Business Administration And Management
Ashford University
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