Hi, I’m
Andrew Borrayo
Jerome,ID
Summary
Motivated Production with solid experience managing all levels of large-scale projects, including budgeting and administration. Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team. History of being an effective team member/leader with full understanding of the underwriting process and team needs. Also Highly ambitious Online Sales Rep with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. IT experience, Also Telecommunications Technician bringing 7 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Intelligent IT Manager with 7-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
10
years of professional experience
1
Certification
Work History
Southern Fabrication WorksBurley, ID
IT Administrator
06.2023 - Current
Job overview
- Created centralized configuration management plans for multi-site businesses, prioritizing standardized system frameworks to ease future support deployments.
- Provided company users with tech support for IT problems and account maintenance.
- Analyzed workflows and established priorities for daily operations.
- Maintained knowledge of advances in information technology systems and applications.
- Controlled operational IT budget and expenditures within department parameters.
- Developed data security and disaster recovery procedures.
- Created centralized management capability by integrating warehouse management software applications.
- Reported Directly to the CEO of the company
- Managed IT infrastructure, provisioning,planning,installation, and operation. Assisted in research planning for most recent technologies in the industry.
- Head of the IT department in charge of security,IT Budget,software and overall IT growth and network.
- Procured IT resources for strategic and operational computing requirements.
AZFL
Territory Business Sales Manager
06.2017 - Current
Job overview
- Sponsor and ambassador help promote sales with social media influence
- Also marketed to business andpresented them with products for overall experience
- Representative, and responsible for promoting an organization's products or services
- My duties includeanswering the public's questions about a particular organization and its offerings, attending events andproduct launches to report about new products and providing positive feedback about an organizationusing their digital platforms
- Develop social media strategies to include constantly changing metrics and responses to clientengagements
- Develop product marketing campaigns for clients
- Track and measure conversion rates, engagements and other key metrics for campaigns; adjust asneeded to maintain high conversion rates
- Create website content including blogs which will attract new clients while growing our expertise inour social media spaces
- Advise clients about content marketing campaigns and product positioning
- Assist clients by creating social media accounts and providing content as needed
- Developed business relations in the community and establish connections while endorsing the product
- Manage Growth techniques and social media networking to provide our sales strategies
- Grew capitol and established set products gained 30% in the last year while I joined the business
Glanbia Nutritionals
IT Senior Technician
10.2022 - 03.2023
Job overview
- Support, document, monitor, configure, and administer the IT Tier 2/3
- Train IT Support Technicians
- Active Directory,Mobile Iron management
- Develop training materials and procedures for end users (faculty, staff, and students) and IT Support
- Technician staff
- Assist with assessments, development, implementation, and support of classroom presentation technologies.
- Assist with on developments and implementation of instructional technology support software images.
- Diagnose and provide support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
- Provide assistance to faculty, staff, and VIPS on use of software and hardware.
- Provide support to help faculty and staff access network resources from work and/or home
- Provide assistance with technology requirements onsite, computer laboratories, conference rooms andother remote locations, including setting up laptops, projectors, network, and internet access
- Provide client support and technical issue resolution to all Glanbia IT users/employees
- Support includes desktop applications, mobile devices, collaboration and productivity infrastructurevia multi-channel support (phone, email, desk side, IM etc.)
- Hardware build activities and software deployment for Glanbia standard builds
- Technology support e.g
- Outlook, Skype, SharePoint, Yammer, Browsers etc
- Mobility support e.g
- VPN, Mobile phones, Concur etc
- Network support – identifying where issues exist
- Print management
- Telephony support
- Assist in User Administration; oversee the administration of Global Active Directory of the company'sglobal network
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate andresolve problems and to provide technical assistance and support
- Create knowledge documentation and share information with the team at the Global Service Desk
- Liaise with 3rd level support groups and Business Unit IT personnel on escalations and service delivery
- Adhering to client operational procedures and conducting daily checks
- Liaise with external third party Service Providers
- Register user support calls in the Call Management System – Ivanti
- Ensure that Ivanti tickets are kept up-to-date and accurate and ensure that all notes and associatedinformation relating to calls are added to the system in an appropriate manner
- Conduct follow-ups to ensure problem resolution and/or service requests are completed to usersatisfaction
- Imaging
- SAP
- VPN
Fisher's Technology
IT Senior Field Technician
01.2021 - 11.2022
Job overview
- Manage Tier 2/3 escalations at an engineer level in sink or swim environments
- Software
- Travel states to assist major clients onsite
- Meraki dashboard Mange Meraki alerts for clients
- Datto antivirus and tool run
- Connectwise
- Elevate
- Imaging setups
- Super Putty
- IT proTV Trained
- IT boost
- Manage Servers
- Remote
- Poly Hard phone configuration
- Security Alerts
- Malware
- Firewall
- Unifi switches
- VPN
- Active Directory
- Network setup
- Continuous Improvement – Participate in a provide feedback in scheduled one on ones with manager
- Working with major clients network and interface
- Exceptional Customer Experience – Perform field service calls assigned with a high degree of expertiseand customer satisfaction Level 3 Engineer calls
- Cost Containment – Manage and keep orderly all Fishers assigned assets, vehicle, inventory, tools, etc
- Training – Participate in all training assigned by manager
- Accountability – Maintain overall accountable time at 85% or better, repair time, drive time, training, etc
- KPI's – Understand current KPI's with a focus to improve where possible.
- Travel to different locations to support and help setup with different new clients purchased
Everise
IT Engineer II
07.2018 - 02.2022
Job overview
- I worked with Cisco switches and knew how to manage putty which is software to change VLANs andmanaged a service request trouble ticket portal
- Used a script to do bulk password resets
- Ran OBEsfor WAH agents and also a very good engineer working with networks and Application resolve to issue
- Migrated hundreds of agents,supervisors, managers,facility coordinators, from 7 separate companiesthat had customer support contracts at all the centers to a work-from-home environment during oneof the most chaotic times of the COVID-19 Pandemic due to the state of Idaho being quarantined by
- Governor Little
- I created specific work-at-home windows profile accounts with more administrative privileges so work athome user wouldn't have many complications
- I trained users how to access the C# network with different technologies we had in place such as Everise Citrix VDI which is basically SaaS cloud technology, amazon workspace, and VPN technology like
- FortiClient
- These technologies all use multi-factorial authentication
- Imaged thousands of computers with our Proxy servers Onboard NIC,CD's,flash drive,etc
- Performed maintenance on basic IT systems and advanced which included having to perform RDPwork with 0366 applications such as Teams,Excel,Powerpoint,word,One Drive,Skype and other programslike;Adobe Connect,Active Directory,Super Putty, on a regular basis
- Take calls in our C3 Help-Desk Line from user all over North America which involves listeningcarefully,troubleshooting different things,finding creative methods to get a better visual on theissue,giving out great customer service and getting to a solution
- Changed data and voice VLANs on a daily basis,moved department walls,received computer shipmentsas well as sent out computer shipments to hundreds of agents working from home
- In charge if the site,made sure our trouble tickets and service request were always getting resolved andclosed
- Helped network Engineers and Server Engineers with troubleshooting necessities.Also
- Telecommunication engineering Avaya softphone
- Attended daily meetings on Microsoft Teams
- Installed hardware and gave application support
- Remoted into PC's updated user profiles on AD completed bulk user password resets, was the head
- IT Engineer in many Open the Box Experience on Adobe Connect where I taught thousands of agents towork from home, created hardware and software manuals using applications like PowerPoint or Adobe
- Acrobat, Reader
- I myself an engineer assigned to a LOB Centene well care to work on major issues and complex
- Alsolead Tech in huge client projects across the USA lead 100 people in resolving and instructing them ontask-oriented requirements
- Develop software and programs to meet the IT needs of a company
- Communicate with clients to identify their requirement and ensure their needs are met
- Provide follow up services to ensure customer satisfaction and resolve client issues
- Run quality checks on products/programs to ensure optimal and efficient performance
- Ensure the security of an organization's IT database by performing backups and updating securityprotocol
- Oversee the training of junior IT engineers and other IT staff to improve job skills and work efficiency
- Design new information and network support systems to enhance IT operations in an organization
- Conduct inspections to ensure IT systems and equipment are operational
- Install and configure IT systems such as local area networks and wide area networks
- Provide advice and recommendations to management on processes and techniques required forimproved work operations
- Collaborate with programmers, developers, and designers to achieve set objectives
- Conduct surveys and research to identify areas that require improvement and ways to achieve desiredimprovement.
TRUenergy
Team Sales Manager
05.2016 - 06.2019
Job overview
- In Charge Of managing a team of ten to appointment, successes and Lead them through task on overall
- Understanding of developing communication skills for overall foundation of the companies production
- Developed reporting infrastructure for sales KPIs resulting in a 20% improvement in customerconversion rate
- Increased qualified leads by 17% by building tools to identify prospective customers that were mostlikely to convert
- Managed the implementation and expansion of Salesforce which save over 25 hours of manualreporting time by sales staff each week
- Manage the overall operational, budgetary, and financial responsibilities and activities of thedepartment
- Plan and implement systems that perform the work and fulfill the mission and the goals of thedepartment efficiently and effectively
- Plan and allocate resources to effectively staff and accomplish the work to meet departmentalproductivity and quality goals
- Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed,quality, efficiency, and output.
FP Production
Production Manager
01.2014 - 01.2017
Job overview
- Developed procedures for on-boarding new customers which resulted in a 20% improvement in productadoption rate
- Led a team of 2 sales representatives for 3 years
- Exceeded sales targets in 6/7 quarters by exhibiting compassion for the customer and their problems
- Regularly conducted face-to-face meetings with executives at medium size business to improve leadgeneration by 25%
- Achieved customer satisfaction ratings of 4.7/5 which beat target estimates by over 25% during tenure
- Learns various traits including operations, services and activities of a comprehensive water distributionsystem
- I was able to plan, direct and coordinate the work of employees at all levels
- Knowledge of pertinent federal, state and local laws, codes and regulations
- Communicate clearly and concisely, both oral and written with variety of people
- Can negotiate and collaborate with others to achieve objectives
- Very resourceful to read plans and direct staff in construction activities
- Developed Budget and Accounting procedures practices
- Task oriented and able to generate needs and leads
Education
Canyon Ridge High SchoolTwin Falls, ID
High school diploma
05.2016
CSI
Associate's from Business Management
Boise State University
Bachelor's from Biology
College of Southern Idaho
Associate from Biology
Skills
- Active Directory
- Computer Networking
- VPN
- LAN
- Network Firewalls
- DNS
- Citrix
- Authentication
- DHCP
- TCP/IP
- Azure
- System Administration
- Network Support
- Microsoft Windows Server
- Languages
- Spanish - Expert
- Management & Leadership Skills:
- Impact & Influence — Highly Proficient
- Adapting leadership style to accomplish goals using rational or emotional appeal
- Customer Focus & Orientation — Proficient
- Responding to customer situations with sensitivity
- Tendency to be dependable and come to work
- Persuading reluctant customers to buy products or services, and influencing and negotiating with
- Customers to meet sales goals
- Comprehending and responding to retail customer needs
- Calculating and determining accuracy of financial data
- Development in any professional field
- Creative Solutions
- Scripting Support
- Supply chains ERP systems 5 years
- Lead rooms of 50 in adobe rooms to teach
- Strong interpersonal skills and communication skills
- Experience Leading Process improvements
- SAP Functions
- Proficient knowledge in process mapping and analysis Techniques
- Oracle Certified Professional
- Expense Analysis
- Microsoft Office
- Supervision & Leadership
Certification
January 2018 Leadership award 2020 September 2020 Certifications and Licenses Forklift Certified January 2016 to June 2019 First Aid and CPR January 2017 to September 2019 Citizenship Award 2014 and 2017 March 2014 to Present Proving leader in The community Certified Forklift Operator Life and Health Insurance Assessments. IT Microsoft Certificates,apple and samsung
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
IT Administrator
Southern Fabrication Works
06.2023 - Current
IT Senior Technician
Glanbia Nutritionals
10.2022 - 03.2023
IT Senior Field Technician
Fisher's Technology
01.2021 - 11.2022
IT Engineer II
Everise
07.2018 - 02.2022
Territory Business Sales Manager
AZFL
06.2017 - Current
Team Sales Manager
TRUenergy
05.2016 - 06.2019
Production Manager
FP Production
01.2014 - 01.2017
Canyon Ridge High School
High school diploma
CSI
Associate's from Business Management
Boise State University
Bachelor's from Biology
College of Southern Idaho
Associate from Biology
January 2018 Leadership award 2020 September 2020 Certifications and Licenses Forklift Certified January 2016 to June 2019 First Aid and CPR January 2017 to September 2019 Citizenship Award 2014 and 2017 March 2014 to Present Proving leader in The community Certified Forklift Operator Life and Health Insurance Assessments. IT Microsoft Certificates,apple and samsung
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