Andrew Bowman
Wilmington,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Heavy Duty Diesel Mechanic
Diamond Materials LLC
Newark Delaware
10.2023 - Current
- Demonstrated versatility by servicing a diverse range of heavy-duty diesel equipment, including Dump Trucks, Sweeper Trucks, Vac Trucks , Tack Trucks, Water Trucks, Fuel Trucks, and Semi Trailers.
- Reduced downtime for fleet vehicles by providing efficient maintenance services and troubleshooting mechanical issues.
- Preformed Dot Inspections.
Service Advisor
Hertrich Nissan
Newark, Delaware
05.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Service and Parts Manager/Specialist
Indian Motorycle Of Wilmington
Wilmington De
08.2021 - 05.2023
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, and stock..
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Created employee schedules to align coverage with forecasted demands.
- Replaced defective parts using hand or powers tools, arbor presses and flexible power presses.
- Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
- Replaced and maintained headlights, handlebar controls and mufflers for functional or aesthetic reasons.
- Mounted, balanced or checked tire condition or pressure.
- Listened to engines, examined vehicle frames or conferred with customers to determine nature and extent of malfunction or damage.
- Used blueprints and technical instructions to make repairs to and replacements of motorcycle subassemblies such as brakes, forks and transmissions.
- Conferred with clients to establish nature of defects or malfunctions affecting vehicle operations.
- Worked with clients to develop plans for ordering, installing and aligning parts and performing detail work.
Non CDL Truck Driver
Lansing Building Products
04.2021 - 08.2021
- I drive a non cdl 36 foot box truck to make deliveries and in between deliveries i work in the warehouse and help customers
- Operated with safety and skill to avoid accidents and delays.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Verified contents of inventory loads against Bills of Lading.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Auto Mechanic
Pauls Auto Repair
Wilmington Delaware
10.2019 - 04.2021
- Oil changes to major repair
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Complied with state vehicle requirements by testing engine, safety and combustion control standards.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Purchased parts and supplies to manage inventorying stock.
- Followed operating instructions, troubleshot breakdowns and maintained supplies to keep shop equipment operating .
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Changed, rotated, and balanced tires on different types of vehicles.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed safety and emissions inspections.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Automotive Technician
diamondtown tirepros
Middletown Delaware
02.2019 - 10.2019
- Anything from transmissions to oil changes i diagnosed and repaired
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed safety and emissions inspections.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Corrected faults and maximized performance by rebuilding systems and individual components.
Auto Mechanic
Pauls Auto Repair
Wilmington, DE
12.2018 - 07.2019
- Oil changer and general maintenance
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained vehicle records by recording service and repairs.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Complied with state vehicle requirements by testing engine, safety and combustion control standards.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Purchased parts and supplies to manage inventorying stock.
- Followed operating instructions, troubleshot breakdowns and maintained supplies to keep shop equipment operating .
- Accomplished maintenance and organization mission by completing related results.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed safety and emissions inspections.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Education
High school diploma -
Bowman's HomeSchool
2020
Skills
- Auto mechanics (4 years)
- Small engine repair (4 years)
- Diesel mechanics (2 years)
- Mechanical Knowledge (6 years)
- Mechanic Experience (5 years)
- Oil Change
- Brake Repair
- Suspension
- Transmissions
- Vehicle Maintenance
- Automotive Diagnostics
- Tire Service
- Heavy lifting
- Working with people
- Providing Feedback
- Records Maintenance
- Creative Solutions
- Calm and Professional Under Pressure
- Multitasking and Organization
- Diagnostics and Repair
- Sales and Upselling
- Repair Quality Inspections
- Work Order Interpretation
- Listening Skills
- Conflict Resolution
- Understanding Customer Needs
- Documentation
- Complaint Resolution
Accomplishments
-Osha 10 completed
Certification
-Nissan Product Certified
-Indian Motorcycle and Slingshot Product Certified
Timeline
Heavy Duty Diesel Mechanic
Diamond Materials LLC
10.2023 - Current
Service Advisor
Hertrich Nissan
05.2023 - Current
Service and Parts Manager/Specialist
Indian Motorycle Of Wilmington
08.2021 - 05.2023
Non CDL Truck Driver
Lansing Building Products
04.2021 - 08.2021
Auto Mechanic
Pauls Auto Repair
10.2019 - 04.2021
Automotive Technician
diamondtown tirepros
02.2019 - 10.2019
Auto Mechanic
Pauls Auto Repair
12.2018 - 07.2019
High school diploma -
Bowman's HomeSchool