Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Brand

Gainesville,TX

Summary

Adept at leveraging skills in customer service and electrical troubleshooting, I significantly enhanced client satisfaction and operational efficiency at Fun Town RV. My expertise in sales metrics analysis and component installation, coupled with a knack for fostering team growth, propelled business success. Demonstrated a commitment to excellence by mastering both technical and interpersonal skills. Knowledgeable customer service professional with demonstrated talents in vehicle equipment installations and repairs. Skillfully evaluate customer needs, locate issues and repair malfunctions to complete high-quality work exceeding customer expectations. Well-organized and diligent with methodical approach.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sales Professional

Fun Town RV
01.2022 - Current
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.

Bar Manager

Turners Lounge
09.2020 - 01.2022
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Table Games Dealer

Winstar Casino
08.2016 - 06.2020
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.

Shop Manager/Lead 12Volt Installer

Sommer Sound Systems
04.2015 - 03.2016
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Car Audio Installer

Custom Sounds
01.2013 - 03.2015
  • Resolved technical issues promptly, providing exceptional after-sales support and fostering lasting client relationships.
  • Collaborated with team members to complete complex installations, ensuring optimal system performance and functionality.
  • Supported sales staff in closing deals by demonstrating an expert-level understanding of various car audio products available.
  • Continuously updated product knowledge through industry research and training seminars, staying current on the latest trends in car audio technology.
  • Maintained a clean and organized workspace, contributing to a professional environment for customers and colleagues alike.
  • Secured positive customer reviews by delivering reliable service and consistently exceeding expectations in both installation quality and timeliness.
  • Minimized returns and warranty claims through meticulous attention to detail during all stages of the installation process.

Underground Utility Locator

USIC Locating Services
04.2011 - 12.2012
  • Maintained strict adherence to industry standards and best practices while performing daily tasks related to locating underground utilities.
  • Increased safety on job sites by promptly reporting any discrepancies in utility locations or markings to supervisors.
  • Demonstrated a strong commitment to client satisfaction by ensuring timely completion of all utility location tasks assigned throughout each project phase.
  • Contributed to increased company reputation for professionalism and safety through meticulous attention to detail in locating underground utilities.
  • Maintained equipment functionality by routinely inspecting, cleaning, and calibrating electronic locating devices used for finding underground utilities.

12 Volt Equipment Installer

Texas Department of Public Safety
06.2010 - 04.2011
  • Operated tools, equipment, and machinery according to safety standards.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Inspected, evaluated and calibrated electrical systems and components.
  • Researched and implemented new technologies and equipment.

Car Audio Installer

Jacks Stereo
01.2008 - 05.2010
  • Enhanced customer satisfaction by installing high-quality car audio systems tailored to individual preferences.
  • Installed new wiring and connections to complete connections and bypass cable faults.
  • Accessed needed areas by carefully removing door or dash panels, seats and carpeting.
  • Built special wood, fiberglass and carpet enclosures to hold equipment and minimize shifting.

Car Audio Installer

Fry's Electronics
04.2006 - 04.2008
  • Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
  • Built special wood, fiberglass and carpet enclosures to hold equipment and minimize shifting.

Department Manager

Home Depot
01.2005 - 01.2006
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Laborer

Charles Hill Contruction
12.2000 - 04.2003
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Operated forklifts and boom lifts to complete various tasks.
  • Worked on sites, installing roofs and other exterior components.
  • Helped with door and window installations.
  • Installed drywall, siding and other structural components.
  • Used variety of hand and power tools to complete tasks.

Education

M.E.C.P. Certified - 12 Volt, Custom Box Building, Acoustic's

Acoustic Edge Institute
Houston, TX
03.2006

High School Diploma -

Thorndale High School
Thorndale, TX
04.2003

Skills

  • Sales and marketing strategies
  • Objection handling
  • Cash Handling
  • Wiring schematics
  • Wire Splicing
  • Diagnostic Tools
  • Customer Service
  • Sales Metrics Analysis
  • Training and mentoring
  • Inventory Management
  • Financial Reporting
  • Component Installation
  • Custom fabrication
  • Electrical Troubleshooting
  • Battery Installation
  • Schematic reading

Certification

M.E.C.P. Silver Certified (not updated)

Timeline

Sales Professional

Fun Town RV
01.2022 - Current

Bar Manager

Turners Lounge
09.2020 - 01.2022

Table Games Dealer

Winstar Casino
08.2016 - 06.2020

Shop Manager/Lead 12Volt Installer

Sommer Sound Systems
04.2015 - 03.2016

Car Audio Installer

Custom Sounds
01.2013 - 03.2015

Underground Utility Locator

USIC Locating Services
04.2011 - 12.2012

12 Volt Equipment Installer

Texas Department of Public Safety
06.2010 - 04.2011

Car Audio Installer

Jacks Stereo
01.2008 - 05.2010

Car Audio Installer

Fry's Electronics
04.2006 - 04.2008

Department Manager

Home Depot
01.2005 - 01.2006

Laborer

Charles Hill Contruction
12.2000 - 04.2003

M.E.C.P. Certified - 12 Volt, Custom Box Building, Acoustic's

Acoustic Edge Institute

High School Diploma -

Thorndale High School

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Andrew Brand