Andi Brandt

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Oversaw aspects of maintenance, inventory, and daily activity management.
• Provided training to new employees on company policies and procedures.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.

• Checked inventory for required supplies and made lists for needed cleaning products.
• Delivered requested items such as extra pillows or blankets to guest rooms.
• Adhered to daily cleaning schedules and updated as needed based on demand.
• Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.

• Used pallet jacks to move items to and from warehouse locations.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

• Served food quickly for positive guest experiences.
• Upheld high standards of productivity and quality in operations.
• Organized and restocked supplies to support operations and team productivity.
• Drove team success by quickly completing assigned tasks.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Reviewed files, records and other obtained documents to respond to customer requests.
• Documented conversations with customers to track requests, problems and solutions.

• Answered and directed incoming calls using multi-line telephone system.
• Processed payments and updated accounts to reflect balance changes.
• Provided clerical support to all team members to improve office efficiency and enhance productivity.
• Greeted incoming customers to provide immediate, friendly and knowledgeable support.
• Managed and updated physical and digital client account information to keep records accurate and current.
• Applied HIPAA Privacy and Security Regulations while handling patient information.
• Processed patient responsibility estimate determined by insurance at pre-registration.
• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Educated patients and families on treatments, procedures, medications, continuing care and community resources.
• Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.

AT&T Sales Representative;

• Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
• Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
• Prepared and processed contracts and order forms for new and existing customers.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.