Andrew Brannon
Concord,NC
Summary
Dedicated Manager with more than 20 years in store management in a Fortune 500, and continuously named as one of America's Most Admired, companies. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Overview
27
27
years of professional experience
Work History
Store Manager
Direct Tools Factory Outlet
03.2022 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- All other daily, quarterly, and yearly operations.
Store Manager
Publix Super Markets, Inc.
09.2013 - 03.2022
- Investigate and resolve customer inquiries and complaints in an empathetic manner.
- Successfully manage the activities of 130+ team members, including multiple supervisors, 12 managers, in multiple locations throughout the store.
- Adhered to all confidentiality requirements at all times.
- Recruited, manage, and mentor an average of 30+ new store associates per year.
- Assumed ownership over team productivity and manage work flow to meet or exceed quality service goals.
- Develop, implement, and monitor programs to maximize customer satisfaction.
- Scheduled staff shifts to cover peaks and lulls in customer flow.
- Trained staff on operating procedures and company services.
- Responsible for all day-to-day operations within the store in absence of the store manager. This includes sales, inventory management, operational standards, and compliance with Publix policies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Analyzed and interpreted store trends to facilitate planning.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Approved regular payroll submissions for employees.
Owner / Operator
Smoothie Factory, Inc.
03.2011 - 09.2013
- Responsible for all operations of the store, including profit management, hiring, associate progression, inventory management, sales, and settling all accounts payable.
- Worked as part of the crew responsible for customer service, product management, food safety, and cleaning.
Store Manager
Publix Super Markets, Inc.
05.1998 - 04.2011
- Investigate and resolve customer inquiries and complaints in an empathetic manner.
- Successfully manage the activities of 130+ team members, including multiple supervisors, 12 managers, in multiple locations throughout the store.
- Adhered to all confidentiality requirements at all times.
- Recruited, manage, and mentor an average of 30+ new store associates per year.
- Assumed ownership over team productivity and manage work flow to meet or exceed quality service goals.
- Develop, implement, and monitor programs to maximize customer satisfaction.
- Scheduled staff shifts to cover peaks and lulls in customer flow.
- Trained staff on operating procedures and company services.
- Responsible for all day-to-day operations within the store in absence of the store manager. This includes sales, inventory management, operational standards, and compliance with Publix policies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Analyzed and interpreted store trends to facilitate planning.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Leon High School
Tallahassee, Florida1997
Business Administration -
University Of South Florida
Tampa, FloridaSkills
- Excellent customer service skills
- Mathematical aptitude
- POS systems
- Staff training and development
- Personnel development
- Schedule Coordination
- Inter-department collaboration
- Microsoft Outlook, Word and Excel
Accomplishments
- Won the Florida Lottery increase sales competition by increasing sales of instant lottery tickets for my Publix location.
- I was featured in the Publix Customer Service Department Corporate Newsletter "Check-It-Out" for creating a new and innovative way to increase productivity within the department.
- Met all annual department goals, every year, as a department manager.
Timeline
Store Manager
Direct Tools Factory Outlet
03.2022 - Current
Store Manager
Publix Super Markets, Inc.
09.2013 - 03.2022
Owner / Operator
Smoothie Factory, Inc.
03.2011 - 09.2013
Store Manager
Publix Super Markets, Inc.
05.1998 - 04.2011
High School Diploma -
Leon High School
Business Administration -
University Of South Florida
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