Andrew Briggs
Philadelphia,PA
Summary
Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Adaptable professional with 13 years of work experience. Utilizes effective communication and organizational skills to ensure continuity of care.
Experienced with customer service management, communication, and issue resolution. Utilizes strategic approaches to enhance customer experiences and streamline service processes. Track record of effectively managing customer interactions and resolving concerns.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Coordinator
Golden Point
03.2017 - Current
- Coordinated patient care plans, ensuring seamless communication among healthcare providers.
- Managed scheduling for appointments and follow-ups, optimizing patient access to services.
- Facilitated intake assessments, gathering essential information to tailor care strategies.
- Monitored patient progress through regular check-ins, adjusting care plans as necessary.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided personalized care to clients, ensuring comfort and safety during daily activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Customer Service Representative
Destination XL Group Inc.
11.2012 - 02.2017
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Led customer service initiatives to enhance client satisfaction and retention.
- Trained new representatives on product knowledge and effective sales techniques.
- Developed strategies to upsell products during customer interactions.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Front Desk Receptionist/Security Officer
Arista Care Medow Springs
08.2008 - 09.2012
- Managed multi-line phone system, ensuring efficient call routing and customer service.
- Coordinated scheduling for appointments and meetings, optimizing office workflow.
- Maintained accurate records of visitor logs and correspondence, enhancing information tracking.
- Assisted in onboarding new staff by providing training on front desk procedures and systems.
- Monitored premises to ensure safety and compliance with security protocols.
- Responded promptly to incidents, minimizing risks and ensuring swift resolutions.
- Collaborated with law enforcement during investigations, providing detailed reports and observations.
Education
Bachelor of Science - Substance Abuse And Recovery
Southern New Hampshire University
Hooksett, NH05-2026
High School Diploma -
Germantown
Philadelphia, PA06-2006
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Customer service
- Critical thinking
- Data entry
- Active listening
- Problem resolution
Certification
- AED AND CPR Certified
Awards
Perfect Attendance Award
Languages
English
Full Professional
Timeline
Care Coordinator
Golden Point
03.2017 - Current
Customer Service Representative
Destination XL Group Inc.
11.2012 - 02.2017
Front Desk Receptionist/Security Officer
Arista Care Medow Springs
08.2008 - 09.2012
Bachelor of Science - Substance Abuse And Recovery
Southern New Hampshire University
High School Diploma -
Germantown
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