Andrew Brock
Spokane Valley
Summary
Adaptable professional with 7+ years of cross-sector experience in customer service, operations management, and logistics working in retail, food service, and delivery sectors. Track record of streamlining workflows, leadership of teams, and customer satisfaction improvement through problem-solving, inventory management, and communication. Desires to make the shift to new-gen industries by using transferable strengths in leadership, analytical reasoning, and process enhancement—seeking positions that have common values and room for professional development. Combines a distinctive, results-driven style with meticulous attention to detail and proven success in high-pressure environments. Eager to implement new skills while building on existing ones, with an emphasis on introducing creativity and teamwork to forward-thinking companies.
Overview
8
8
years of professional experience
Work History
Amazon Delivery Driver
Foundation Logistics LLC
07.2024 - Current
- Deliver Packages to correct location
- Rescue other drivers falling behind
- Load van in an organized manner
- Follow road rules while making frequent stops
Shift Lead / Delivery Driver
Pacific Pies LLC
Spokane Valley
07.2022 - 07.2024
- Customer service with emphasis on frustrated customer de escalation
- Prepping for sales volume
- Ensure accurate orders with on time completion and delivery
Budtender
Cannabis & Glass
07.2021 - 06.2022
- Inventory count
- Ensure proper product selection for customers
- Cater to customers needs for products they are looking for
- Taking product photos
- Knowing products including their effects and quality
Line Cook
Red Robin
Downtown Spokane
03.2021 - 07.2021
- Staying on pace with food preparation during high volume sales hours
- Food prep
- Dishwashing
- Closing duties (cleaning grill, cleaning fryers, clean counters, tables, and floors)
Customer Service Manager
Walmart
Nebraska
04.2020 - 03.2021
- Managing crew from beginning to completion of tasks
- End of Day Bookkeeping / Money Management
- Self Managed / Self Starter
- Exceptional customer care
CAP 2
Walmart
Nebraska
12.2019 - 04.2020
- Unload and sort truck
- Operate forklift, electric pallet jack, and pallet jacks
- Help keep inventory
- Stock shelves
- Bring pallets out from back warehouse to sales floor
Cook
McDonald’s
Colorado
08.2017 - 12.2019
- Make sandwiches and cook meats
- Washing and sorting dishes
- Cleaning grill and fryers
- Finalizing orders
- Customer care
Skills
- Friendly
- Charismatic
- Thorough
- Determined
- Goal oriented
- Problem solving
- Adaptable
- Critical thinker
- Passionate
- Leadership
- Customer Service
- Route optimization
- Inventory management
- Customer service
- Effective communication
- Prioritization skills
- Dispatch collaboration
- Delivery verification
- Local delivery
References
- Madelynn Thierolf, Pacific Pies Manager, 509.406.6653
- Steven Savage, Walmart Team Lead, 308.249.6272
Timeline
Amazon Delivery Driver
Foundation Logistics LLC
07.2024 - Current
Shift Lead / Delivery Driver
Pacific Pies LLC
07.2022 - 07.2024
Budtender
Cannabis & Glass
07.2021 - 06.2022
Line Cook
Red Robin
03.2021 - 07.2021
Customer Service Manager
Walmart
04.2020 - 03.2021
CAP 2
Walmart
12.2019 - 04.2020
Cook
McDonald’s
08.2017 - 12.2019
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