Andrew Brooks
Tyrone,GA
Summary
Experienced and results-driven Operations Manager with twenty years in the petroleum industry. Highly skilled in market analysis, forecasting, P&L review, and project management within a matrix organization. Renowned for outstanding team leadership and timely execution of deliverables. Proven track record in handling pressure and implementing organizational initiatives. Diverse business acumen with excellent troubleshooting skills and adaptability to schedule changes.
Overview
13
13
years of professional experience
Work History
Field Marketing and Merchandising Manager
MAJORS Management, LLC
02.2024 - Current
- Company Overview: MAJORS Management, LLC is a management company specializing in convenience store operations and brand management
- Website: www.majorsmanagement.com
- Worked closely with the Area Sales Managers to oversee daily operations across multiple convenience store locations, ensuring adherence to company standards and operational efficiency
- Provided on-site support and guidance to store managers and operators, addressing any operational challenges and implementing solutions to enhance store performance
- Conducted regular field visits to monitor store conditions, inventory levels, and overall compliance with company policies and procedures
- Led the planning and execution of store resets, optimizing store layouts to improve customer flow, product visibility, and overall shopping experience
- Collaborated with Area Sales Managers to design and implement customized store layouts for various brands, ensuring each brand’s identity was effectively represented
- Coordinated with vendors and suppliers to ensure timely delivery and setup of fixtures, displays, and promotional materials for store resets
- Trained and supported Area Sales Managers and store operators on best practices for store management, customer service, and sales techniques
- Conducted individual training sessions to enhance team knowledge and skills, fostering a culture of continuous learning and improvement
- Built and maintained strong relationships with store vendors and dealers, facilitating collaboration and ensuring timely delivery of products and services
- Developed and implemented effective marketing signage and promotional materials to enhance in-store visibility and drive sales
- Monitored store performance and implemented strategies to drive sales, improve customer satisfaction, and enhance overall operational efficiency
- Conducted regular store inspections to verify compliance with brand guidelines, safety regulations, and company policies
- MAJORS Management, LLC is a management company specializing in convenience store operations and brand management
- Website: www.majorsmanagement.com
- Successfully planned and executed multiple store resets, resulting in improved customer flow and increased sales
- Enhanced operational efficiency through the development and implementation of best practices and standardized procedures
- Recognized for exceptional leadership and support, receiving positive feedback from Area Sales Managers, store operators, and vendors
Area Sales Manager
MAJORS Management, LLC
12.2020 - 01.2024
- Company Overview: MAJORS Management, LLC is a management company specializing in convenience store operations and brand management
- Website: www.majorsmanagement.com
- Managed and fostered relationships with 45-70 convenience stores within the Atlanta GA market, ensuring operational efficiency and customer satisfaction
- Ensured all tenants adhered to contractual obligations, maintaining brand standards and consistent store performance
- Demonstrated expertise in managing stores under multiple brands including Shell, Exxon, Marathon, BP, Chevron, Circle K, Texaco, and Shell, facilitating seamless brand integration and promotion
- Acted as the primary corporate liaison for convenience stores, effectively managing communications and relationships between corporate headquarters and store locations
- Managed 20-30 leased retail sites, overseeing lease agreements, site maintenance, and tenant relations
- Strategically drove fuel revenue and inside sales, achieving an impressive average fuel revenue growth of 17.25% over the last two years through targeted marketing initiatives, competitive pricing strategies, and exceptional customer service
- Assisted with the training of store managers and operators, providing training, support, and guidance to ensure optimal store performance and employee development
- Conducted regular market analysis to identify growth opportunities, assess competition, and adjust strategies to maintain market leadership
- Implemented best practices and operational standards to enhance store efficiency, reduce costs, and improve overall profitability
- MAJORS Management, LLC is a management company specializing in convenience store operations and brand management
- Website: www.majorsmanagement.com
Route Sales Manager
Community Coffee Company
08.2018 - 12.2020
- Company Overview: Community Coffee Company is a family-owned coffee company that has been serving quality coffee since 1919
- Website: CommunityCoffee.com
- Managed a portfolio of over 100 retail and foodservice accounts within the Atlanta, GA area, maintaining strong relationships with key decision-makers to drive sales and customer satisfaction
- Developed and executed sales strategies to increase product penetration and achieve sales targets
- Conducted regular customer visits to ensure product placement, stock levels, and promotional compliance
- Optimized daily routes for efficiency, ensuring timely deliveries and minimizing operational costs
- Maintained accurate records of deliveries, returns, and customer interactions using route management software
- Addressed and resolved customer complaints or issues promptly to maintain high levels of satisfaction
- Monitored and managed inventory levels on the route, ensuring optimal stock levels to meet customer demand while minimizing waste
- Executed promotional campaigns and merchandising strategies to enhance brand visibility and drive sales growth
- Worked with upper management on regular sales reports and performance metrics to track progress against targets and identify areas for improvement
- Collaborated with the sales and marketing teams to develop and implement sales initiatives and promotional activities
- Trained and mentored new route sales representatives, providing guidance on best practices, company policies, and customer service techniques
- Community Coffee Company is a family-owned coffee company that has been serving quality coffee since 1919
- Website: CommunityCoffee.com
- Consistently exceeded sales targets, achieving an average annual growth of 15% in the assigned territory
- Recognized for exceptional customer service, receiving multiple commendations from clients for reliability and professionalism
- Successfully launched and promoted new product lines, contributing to a significant increase in market share within the region
Raceway Reset Manager
RaceTrac Petroleum
01.2012 - 05.2018
- Company Overview: RaceTrac Petroleum is a leading convenience store chain in the United States, known for its commitment to customer service and quality products
- Website: N/A
- Oversaw the accurate completion of all RaceWay new store openings, store resets, conversions, remodels, and operator changes for the Mid-Atlantic & Florida regions
- Managed all third-party vendor relations
- Responsible for project management of all reset compliance, including licenses, permits, timing, equipment shipping, merchandising, construction, and store/retail space planning
- Implemented and executed communication strategies across the organization
- Created the New/Remodel (N/R) reset annual schedule and provided weekly reports
- Forecasted expenses and revenues for reset initiatives
- Implemented full-cycle project management skills to remodel stores with minimal interruption to business
- Presented merchandising strategies to maximize sales and profits
- Delivered counseling and performance reviews to team members and store operators
- RaceTrac Petroleum is a leading convenience store chain in the United States, known for its commitment to customer service and quality products
- Website: N/A
Education
Bachelor of Science -
Montclair State University
01.1998
Skills
- Compliance & Permits
- Project Management
- Vendor Relations & Quality Assurance
- Merchandising
- Customer Experience
Timeline
Field Marketing and Merchandising Manager
MAJORS Management, LLC
02.2024 - Current
Area Sales Manager
MAJORS Management, LLC
12.2020 - 01.2024
Route Sales Manager
Community Coffee Company
08.2018 - 12.2020
Raceway Reset Manager
RaceTrac Petroleum
01.2012 - 05.2018
Bachelor of Science -
Montclair State University
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