ANDREW BROTHERS
Tillamook ,OR
Summary
Highly motivated professional with extensive experience in home repair, demonstrating a proven track record of consistently surpassing sales targets. Eager to expand knowledge and skills, successfully transitioning between various sales and repair roles.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Maintenance Director
Prestige Senior Living
09.2024 - Current
Maintenance Technician Level 3
Kiwanda Hospitality Group
03.2021 - 09.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
Owner/Operator
Ace Brothers Appliance
10.2019 - 06.2021
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Appliance Repair Technician
Dan's superior service
10.2018 - 10.2019
- Engaged in continuous training to boost job performance.
- Met stringent deadlines with superior output.
- Consistently pursued skill enhancement while staying informed about industry advancements.
- Provided mentorship to team members on various repair techniques.
- Handled equipment malfunction efficiently, ensuring minimum downtime.
- Dismantled, repaired, and replaced various devices with precision tools.
- Obtained and maintained all necessary licensing and certifications to safely and efficiently service appliances for my local community
- Provided friendly and engaging customer service to internal and external customers
- Negotiated contracts and agreements with business partners, vendors, and customers
- Referred to schematic drawings, product manuals, and troubleshooted guides to diagnose and repair problems
- Serviced and repaired domestic electrical or gas appliances, such as clothes washers, refrigerators, stoves, and dryers
- Reassembled units after repairs were made, making adjustments, and cleaning and lubricating parts as needed
Appliance Repair Technician
Sears home services
06.2018 - 10.2018
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Employed consultative sales strategies to market sears home warranty programs.
- Consistently surpassed monthly sales targets.
Appliance Repair Technician
Bosch factory repair
04.2017 - 06.2018
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Ordered parts and maintained adequate inventory.
Appliance Repair Technician
Deanza appliance
01.2015 - 04.2017
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
- Improved customer satisfaction by providing timely and efficient appliance repair services.
Plumber Apprentice
One hour drain
08.2012 - 01.2015
- Collaborated with contractors, electricians, and other trade professionals for smooth coordination during multi-disciplinary projects.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Effectively communicated with clients regarding their needs while providing clear explanations about necessary repairs or replacements.
- Gained proficiency in reading blueprints and schematics, allowing for accurate installation of piping systems according to design specifications.
- Selected type and size of piping required for each project.
- Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
- Obtained precise results by performing accurate hydrotesting.
- Developed strong problem-solving skills by successfully troubleshooting challenging situations encountered on the job site.
Real Estate Associate
Pinnacle West Properties
03.2010 - 08.2012
- Developed strong relationships with clients, leading to repeat business and referrals.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Maintained accurate records of all transactions to ensure compliance with state regulations and company policies.
- Conducted thorough due diligence on properties before advising clients to proceed with offers or negotiations.
- Assisted buyers in finding the right properties by understanding their needs and preferences.
- Enhanced client experience by providing personalized guidance throughout the buying or selling process.
- Organized open house events to showcase available properties and attract potential buyers.
- Coordinated inspections, appraisals, repairs, and other necessary steps during the transaction process to ensure smooth closings for all parties involved.
- Negotiated favorable contract terms for clients, resulting in cost savings and client satisfaction.
- Provided expert advice on property values, local market conditions, zoning regulations, and potential risks associated with various real estate transactions.
Pvt 1st Class 88m
US Army Reserve
04.2006 - 05.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Inbound Sales Representative
Comcast
02.2008 - 04.2010
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Exceeded productivity targets and sales goals by 75%.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Performed work in compliance with established regulations, policies and standard operating procedures.
Admission Advisor
Kaplan University
07.2006 - 04.2010
- Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
- Identified and addressed concerns of incoming students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Streamlined the application process for prospective students, resulting in increased enrollment numbers.
- Assisted in the development of marketing materials to effectively communicate program benefits and requirements to prospective students.
- Identified opportunities for continuous improvement within the admissions process by soliciting feedback from current students and implementing changes accordingly.
- Trained new admissions staff members on department policies, procedures, and best practices, leading to a more cohesive team environment.
- Participated in professional development activities to stay up-to-date on industry trends, ensuring that our institution remained competitive in attracting top talent.
- Managed relationships with high schools, college fairs, and community organizations to promote program offerings and increase awareness.
- Assessed student's abilities and recommended degree programs to highlight strengths.
Education
Certification In Pool Maintenance -
Pool And Hot Tub Alliance
Albany, New york02.2021
Certificate In Appliance Repair -
Dyer Appliance Academy
Dallas, Texas04.2015
Real Estate License - Real Estate
Arizona School of Business And Real Estate
Gilbert, AZ08.2009
Skills
Communication
Networking
Marketing
Various repairs
Budgeting
Certification
- Nastec certification
- Psa appliance certification
- Certified pool operator
Timeline
Maintenance Director
Prestige Senior Living
09.2024 - Current
Maintenance Technician Level 3
Kiwanda Hospitality Group
03.2021 - 09.2024
Owner/Operator
Ace Brothers Appliance
10.2019 - 06.2021
Appliance Repair Technician
Dan's superior service
10.2018 - 10.2019
Appliance Repair Technician
Sears home services
06.2018 - 10.2018
Appliance Repair Technician
Bosch factory repair
04.2017 - 06.2018
Appliance Repair Technician
Deanza appliance
01.2015 - 04.2017
Plumber Apprentice
One hour drain
08.2012 - 01.2015
Real Estate Associate
Pinnacle West Properties
03.2010 - 08.2012
Inbound Sales Representative
Comcast
02.2008 - 04.2010
Admission Advisor
Kaplan University
07.2006 - 04.2010
Pvt 1st Class 88m
US Army Reserve
04.2006 - 05.2010
Certification In Pool Maintenance -
Pool And Hot Tub Alliance
Certificate In Appliance Repair -
Dyer Appliance Academy
Real Estate License - Real Estate
Arizona School of Business And Real Estate
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