Andrew Broussard
Harriman,TN
Summary
Proven track record in enhancing customer satisfaction and efficiency, notably with True Metal Supply. Excelled in safe driving and effective route planning, alongside fostering strong working relationships. Demonstrates exceptional teamwork and forklift operation skills, ensuring timely and accurate deliveries without compromising safety.
Overview
11
11
years of professional experience
Work History
Medium Equipment Operator
Overland Contracting
06.2024 - 09.2024
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
- Assessed work sites daily for potential hazards.
- Adhered to instructions from supervisors and engineers onsite.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
Delivery Driver, Warehouse Worker
True Metal Supply
03.2023 - 06.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50+ pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Care Rep, Inspection, Auto Transport
Carvana
04.2019 - 11.2021
- Managed logistical challenges such as tight deadlines, changing schedules and unexpected obstacles, ensuring on-time delivery and client satisfaction at all times.
- Improved customer satisfaction by ensuring timely and safe delivery of vehicles to their respective destinations.
- Promoted a safety-first mindset, resulting in zero accidents or incidents throughout years of auto transport driving experience.
- Contributed to the company''s reputation for quality service by consistently meeting or exceeding customer expectations during vehicle transportations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Reduced errors in auto inspections by consistently following established guidelines and protocols.
- Enhanced customer satisfaction by providing detailed and accurate auto inspection reports in a timely manner.
- Enhanced overall vehicle safety by identifying critical defects during inspections that could have led to accidents or breakdowns if left unaddressed.
- Maintained high safety standards during inspections, ensuring the well-being of both employees and customers.
Forklift Operator
Honda
03.2016 - 03.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Maximized accuracy in order preparation through thorough verification against packing slips before loading onto transport vehicles.
Driver, Warehouse
All Occasions Party & Tent Rental
01.2014 - 01.2016
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50+ pounds.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
General
West High School
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- GPS and route planning
- Heavy Lifting
- Vehicle Cleaning and Maintenance
- Forklift Operation
- Shipping and packaging
- Complex Problem-Solving
Timeline
Medium Equipment Operator
Overland Contracting
06.2024 - 09.2024
Delivery Driver, Warehouse Worker
True Metal Supply
03.2023 - 06.2024
Customer Care Rep, Inspection, Auto Transport
Carvana
04.2019 - 11.2021
Forklift Operator
Honda
03.2016 - 03.2018
Driver, Warehouse
All Occasions Party & Tent Rental
01.2014 - 01.2016
General
West High School