Andrew Brown
Saint Louis,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Customer Resolution Specialist
Wells Fargo Advisors
Saint Louis, MO
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving their concerns.
- Streamlined complaint resolution processes for improved efficiency and faster response times.
- Collaborated with team members to develop new strategies that reduced customer complaints significantly.
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
Customer Service Representative
Dysis
Saint Louis, MO (remote)
04.2020 - 03.2023
- Contractor. Worked at Wells Fargo. Hired by Wells Fargo after contract ended.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Manager
Hampton Inn By Hilton
Saint Louis, MO, MO
05.2015 - 01.2020
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
Senior Staffing Coordinator
BJC Home Care Services
Saint Louis, Missouri
03.1997 - 04.2015
- Developed strong relationships with clients to better understand their staffing needs and provide customized solutions.
- Managed a diverse portfolio of clients, ensuring timely fulfillment of staffing requests in various industries.
- Collaborated effectively with cross-functional teams to address staffing challenges and provide comprehensive support.
- Spearheaded company-wide training sessions on best practices in recruitment, fostering a culture of continuous improvement.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Assisted with personnel records management to support recordkeeping accuracy.
- Verified payroll, vacation and sick time hours to support accounting processes.
Education
No Degree - Information Technology
University of Phoenix
Tempe, AZNo Degree - Education
Harris Stowe University
Saint Louis, MOSkills
- Stress Management
- Computer Literacy
- Problem Solving
- Adaptability
- Written Communication
- Conflict Resolution
- Time Management
- Attention to Detail
- Customer Service
- Positive Attitude
- Active Listening
- Multitasking
Timeline
Customer Resolution Specialist
Wells Fargo Advisors
05.2023 - Current
Customer Service Representative
Dysis
04.2020 - 03.2023
Assistant Manager
Hampton Inn By Hilton
05.2015 - 01.2020
Senior Staffing Coordinator
BJC Home Care Services
03.1997 - 04.2015
No Degree - Information Technology
University of Phoenix
No Degree - Education
Harris Stowe University