Andrew Brown
Saint Louis,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Customer Resolution Specialist
Wells Fargo Advisors
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving their concerns.
- Streamlined complaint resolution processes for improved efficiency and faster response times.
- Collaborated with team members to develop new strategies that reduced customer complaints significantly.
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
Customer Service Representative
Dysis
04.2020 - 03.2023
- Contractor. Worked at Wells Fargo. Hired by Wells Fargo after contract ended.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Manager
Hampton Inn By Hilton
Saint Louis, MO, MO
05.2015 - 01.2020
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
Senior Staffing Coordinator
BJC Home Care Services
Saint Louis, Missouri
03.1997 - 04.2015
- Developed strong relationships with clients to better understand their staffing needs and provide customized solutions.
- Managed a diverse portfolio of clients, ensuring timely fulfillment of staffing requests in various industries.
- Collaborated effectively with cross-functional teams to address staffing challenges and provide comprehensive support.
- Spearheaded company-wide training sessions on best practices in recruitment, fostering a culture of continuous improvement.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Assisted with personnel records management to support recordkeeping accuracy.
- Verified payroll, vacation and sick time hours to support accounting processes.
Education
No Degree - Information Technology
University of Phoenix
Tempe, AZNo Degree - Education
Harris Stowe University
Saint Louis, MOSkills
- Stress Management
- Computer Literacy
- Problem Solving
- Adaptability
- Written Communication
- Conflict Resolution
- Time Management
- Attention to Detail
- Customer Service
- Positive Attitude
- Active Listening
- Multitasking
Timeline
Customer Resolution Specialist
Wells Fargo Advisors
05.2023 - Current
Customer Service Representative
Dysis
04.2020 - 03.2023
Assistant Manager
Hampton Inn By Hilton
05.2015 - 01.2020
Senior Staffing Coordinator
BJC Home Care Services
03.1997 - 04.2015
No Degree - Information Technology
University of Phoenix
No Degree - Education
Harris Stowe University