ANDREW BROWN
290 East 40th ST Brooklyn,NY
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Entry/Passport Clerk
Consulate General Of Jamaica-NY
New York
05.2024 - Current
- Ensured that all customer interactions were handled professionally and courteously.
- Identified fraudulent documents presented by applicants during the review process.
- Applications are accurately reviewed and interviews are efficiently completed with 10-15 minutes to ensure compliance with the requirements of the Passport, Immigration and Citizenship Agency (PICA).
- Data-entry of arrest of Jamaica Nationals timely entered in the appropriate section of CAMS within 2 days of receipt.
- · Act as a relief in the absence of the customer service officer by conducting interviews of passport, citizenship and EC applicants to ensure compliance with the requirements of the Passport, Immigration and Citizenship Agency (PICA).
City Carrier Assistant
United State Postal Service
Brooklyn, Ny
01.2020 - 06.2021
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
Sales Representative
Rent A Center Warehouse & Retail Store
Brooklyn, NY
09.2018 - 01.2021
- Increased sales by 40% offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Rental Sale Agent, Customer Service Representative
Hertz Corp
01.2018 - 09.2018
- Achieve personal sales goal while supporting the goals of the team as expected,provide world class customer service by managing rental and return processing ,Selling and revenue maximization on core product such as, but not limited to fuel option and vehicle upsells, qualifying and processing customer rentals with accuracy and attention to detail.
- Responded to customer requests for products, services and company information
Floor Care Tech Contractor
J&J Services
10.2015 - 06.2017
- Assigned floor care functions based on hospital standards and procedures; performs environmental services duties as needed, performs linen distribution at facilities, performs floor care such as waxing, stripping, buffing and other contractual duties according to regulations
- Assisted with scrubbing tiles and carpets using high speed and side by side buffers
- Main contractor and responsible for stripping wax and cleaning air vents.
Environmental Services
Baylor Scott And White Regional Medical Center
02.2014 - 09.2015
- Maintains environmental and infection control standards within established policies and procedures of the health care center
- The position performs a variety of general cleaning tasks to maintain patient rooms, offices, hallways and other assigned areas
- Assisted in unloading linen trucks.
Sales Advisor, Cashier
Burlington Coat Factory
03.2012 - 01.2014
- Demonstrate a passion for delivering exceptional guest service and ensure every guest receives personalized service they expect
- Execute merchandising and visual direction to standards; interpret and set VMG/VA and transitions, planogram and mannequin sets, zone, work abandons, complete price changes and merchandise clearance to maintain the highest level of presentation
- Stay current with fashion trends and what is happening in the industry
- Maintain a working knowledge of all A&A merchandise to keep the floor full and maximize each sale by pulling and back stocking A&A merchandise
- Keep fitting room area clean and clutter free
- Keep shoes full and impactful and maintain display shoes and sign.
Education
GED -
Boys And Girls High School
Brooklyn, NY06.2012
Skills
- ESSENTIAL SKILLS:
- Microsoft and computer skills, communication skills, multitasker Organized, efficient and precise with effective
- Communication and liaison skills, excellent combination of self-motivation to work independently, ability to function effectively as a
- Core team member, enthusiastic, creative, dependable, and willing to assume increased responsibility & tasks
- Customer Service , Maintenance, Food, and Carpentry experiences
- Device Scanning
- Residential Customer Service
- Payment Collection
- Document Verification
- Application processing
- Records Management
Certification
- CERTIFICATIONS/LEADERSHIPS: MTMC 1173 NCO lead program, PSYT 1170 CRISIS INTERVENTION, NCO lead manageable planning
Timeline
Data Entry/Passport Clerk
Consulate General Of Jamaica-NY
05.2024 - Current
City Carrier Assistant
United State Postal Service
01.2020 - 06.2021
Sales Representative
Rent A Center Warehouse & Retail Store
09.2018 - 01.2021
Rental Sale Agent, Customer Service Representative
Hertz Corp
01.2018 - 09.2018
Floor Care Tech Contractor
J&J Services
10.2015 - 06.2017
Environmental Services
Baylor Scott And White Regional Medical Center
02.2014 - 09.2015
Sales Advisor, Cashier
Burlington Coat Factory
03.2012 - 01.2014
GED -
Boys And Girls High School
- CERTIFICATIONS/LEADERSHIPS: MTMC 1173 NCO lead program, PSYT 1170 CRISIS INTERVENTION, NCO lead manageable planning
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