Andrew Brown
Wilmington,DE
Summary
Cybersecurity enthusiast with a background in data analysis, threat recognition, and system protection. Proficient in identifying vulnerabilities and implementing security protocols to protect digital assets. Skilled in managing cybersecurity operations, ensuring compliance with industry standards, and safeguarding against cyber threats. I've been doing everything I can to improve my skills and obtain greater exposure, and have gained knowledge in multiple aspects in the world of security and information technology. Thank you for reviewing my resume!
Overview
5
5
years of professional experience
Work History
Fulfillment Specialist
CSC (Corporation Service Company)
11.2021 - Current
- Respond to internal team inquiries with a focus on secure and efficient processing, using platforms like ServiceNow.
- Manage global internet brand security through workload processing and domain protection strategies.
- Collaborate on process improvement initiatives aimed at enhancing cybersecurity and protection of digital assets.
- Conduct thorough research and analysis of domain data to identify vulnerabilities and mitigate potential risks.
- Build and maintain secure vendor and registry relationships, ensuring compliance with industry security standards.
- Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
Account Manager
Discover Financial Services
07.2019 - 11.2021
- Provided secure customer service solutions, protecting sensitive account information through compliant communication channels.
- Utilized computerized systems to handle inquiries, troubleshoot security concerns, and apply cybersecurity protocols to safeguard customer data.
- Leveraged authority to ensure secure adjustments to accounts, enhancing customer satisfaction while adhering to cybersecurity policies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Master's - Cybersecurity
Wilmington University
Wilmington, DE10.2024
Bachelor's - Business Management
Wilmington University
Wilmington, DE11.2021
Skills
- Cybersecurity Operations
- Threat Detection & Mitigation
- Data Security & Encryption
- STIG Protocol integration
- MITRE ATT&CK Framework
- Vulnerability Assessment
- Process Improvement for Cybersecurity
- Penetration Testing
- Powershell scripting
- Active Directory
- Linux
- Microsoft Office
Timeline
Fulfillment Specialist
CSC (Corporation Service Company)
11.2021 - Current
Account Manager
Discover Financial Services
07.2019 - 11.2021
Master's - Cybersecurity
Wilmington University
Bachelor's - Business Management
Wilmington University
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