Andrew Bryan
Millcreek,UT
Summary
Driven customer service and sales leader with over 10 years of providing top notch customer focused experiences in several areas. Maintain a positive attitude, quick pace, and integrous mindset to get the job done with haste and a smile to ensure the customer is highly satisfied with the services provided.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Video Editor (From Home)
DAW Nation
Salt Lake City, UT
03.2021 - Current
- Organized and manipulated dozens of assets simultaneously by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.
- Exported final cuts and upload to content management system and client platforms.
- Assembled large amounts of clips totaling between 2 to 5 hours of footage into seamless end product.
- Separated and isolated up to 10 audio tracks consisting of music, speech and peripheral sounds.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Electronics Department Lead
Smith's Marketplace
Holladay, UT
02.2020 - Current
- Set up displays and trained employees on current promotions.
- Oversaw efficient inventory stocking and supply rotation.
- Managed department projects and quality assurance.
- Winner of 4 regional sales contests, most recently placing #1 in sales increase with over 1300% increase over corporate set sales goal for Samsung TVs during weeks leading up to super bowl.
- Implemented corporate planograms for new products.
- Monitored sales floor to evaluate loss prevention risks, performance and customer service, reducing shrink and increasing sales.
- Supervised existing employees and recruited, interviewed and hired new ones.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
Furniture/Decor Section Head
Smith's Marketplace
Holladay, UT
03.2018 - 02.2020
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Consistently lifted products weighing as much as 100 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Managed product staging to efficiently transfer items between receiving, storage and sales locations.
- Moved products using pallet jacks, forklifts, and other equipment, consistently meeting challenging performance situations.
Electronics Department Associate
Smith's Marketplace
Holladay, UT
01.2014 - 02.2018
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Prioritized helping customers over completing other routine tasks in store.
Sandwich Maker/Relief Driver
Jimmy John's
Cottonwood Heights, UT
03.2012 - 01.2014
- Assisted customers in choosing menu items by providing food complementing information.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Drove during busy shifts to help meet order levels and achieve high customer satisfaction ratings.
Education
Associate of Applied Science - Music Recording Technology
Salt Lake Community College
Salt Lake City, UT12.2017
Skills
- Product Knowledge
- Customer Service
- Merchandise Receiving and Handling
- POS Software
- Inventory Management
- Pallet Disassembly and Assembly
- Forklift Operation
- Material Loading and Unloading
- GPS and route planning
- Equipment operation
- Safety standards and protocols
- Dependable and Responsible
Certification
Certificate of Forklift Operation
Certificate of Proficiency in MIDI & Music Production
Accomplishments
Eagle Scout for the BSA at the age of 14, delivered community donated clothing, blankets, and towels to local homeless shelter. Went door to door advertising when the pickup would take place and interacted with the community face to face. Graduated high school with an advanced diploma and a 3.8 GPA. Has maintained an exceptionally clean driving record as an adult.
Timeline
Video Editor (From Home)
DAW Nation
03.2021 - Current
Electronics Department Lead
Smith's Marketplace
02.2020 - Current
Furniture/Decor Section Head
Smith's Marketplace
03.2018 - 02.2020
Electronics Department Associate
Smith's Marketplace
01.2014 - 02.2018
Sandwich Maker/Relief Driver
Jimmy John's
03.2012 - 01.2014
Associate of Applied Science - Music Recording Technology
Salt Lake Community College