Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Burchfield

Franklin,TN

Summary

Equipped with personnel management experience and expertise in conflict resolution and team building. Experience in utilizing these skills to facilitate collaboration between multiple teams in diverse settings to ensure that project goals and customer concerns were met in a timely and thorough manner. Assisted managers, salespeople, and vendors in maintaining thorough and proper documentation of operations

Overview

16
16
years of professional experience

Work History

Floor Associate

Aldi
09.2023 - 01.2024
  • Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Exceeded personal sales targets consistently through proactive engagement with customers on the floor.
  • Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers and promoted sales growth.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
  • Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.

Assembly Technician

Nissan Smyrna
09.2021 - 08.2023
  • Inspected all work for quality and compliance with design standards.
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Executed regular tests and inspection procedures to assemble products according to specifications.
  • Kept work areas organized, tidy and clean for maximum productivity.
  • Followed operating procedures to maintain logbooks.
  • Performed assembly of products according to specifications and instructions.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Ensured workplace safety, adhering to company guidelines and OSHA standards at all times.

Shift Supervisor

Rite Aid
01.2015 - 03.2016
  • Responsible for providing exemplary customer service through meeting customer needs, processing transactions expediently, and ensuring customer complaints were treated with utmost concern.
  • In charge of maintaining cashier efficiency and compliance with company monetary policies through doing routine drawer counts and audits.
  • Maintained product viability by completing daily freshness reports and rotating stock.
  • Complied with product recalls and state health standards, including working with pharmacy leads to implement flu shots and various vaccination programs.
  • Used logistics background to order stock for the front end based on projected forecasts and understanding of customer spending habits.
  • Partnered with state liquor authority to properly implement annual ordering schedules as per state law.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Helped store management meet standards of service and quality in daily operations
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills

Evening Salesfloor Supervisor

Kmart, Depot
11.2013 - 12.2014
  • Supervised night sales floor associates, cashiers, and front-end operations.
  • Ensured store associates delivered excellent customer experience.
  • Implemented strategies to achieve high usage of store membership card program.
  • Oversaw recovery process of store which included facing products, processing returns, maintaining cleanliness of sales floor, and gathering carts from parking lot.
  • Managed over 8 employees per shift
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
  • Received and processed stock into inventory management system
  • Used coordination and planning skills to achieve results according to schedule
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Package Handler

FedEx SmartPost
02.2008 - 07.2010
  • Responsible for scanning, handling, and ensuring visual quality of customer packages.
  • Gained experience and understanding of logistical networks and processes through cross-training in Arrivals and Departures.
  • Worked closely with both internal drivers and contractors to maintain consistent delivery routes and schedules based on parcel volume.
  • Received training on internal proprietary systems and Microsoft Excel to help meet customer and managerial expectations.
  • Prepared pallets of boxes for easy transportation between customer and storage locations
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions
  • Removed debris and hazardous materials from packing area to avoid contamination
  • Prevented load shifting or damage by using bracing and strapping techniques
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors
  • Removed jams and unblocked conveyor system to maintain flow of goods
  • Used hand-held scanners and physical logs to accurately track item movements

Education

Studied - Chemistry

IUPUI
Indianapolis, IN
2010

High school diploma - undefined

Whiteland Community High School
Whiteland, IN
2007

Skills

  • Shift Management
  • Microsoft Office
  • Order management system
  • Order entry
  • Purchasing
  • Vendor management
  • Customer Service
  • Logistics
  • Quality
  • Sales
  • Scanning
  • Document management
  • Conflict resolution techniques
  • Confidentiality and HIPAA
  • Training and mentoring

Timeline

Floor Associate

Aldi
09.2023 - 01.2024

Assembly Technician

Nissan Smyrna
09.2021 - 08.2023

Shift Supervisor

Rite Aid
01.2015 - 03.2016

Evening Salesfloor Supervisor

Kmart, Depot
11.2013 - 12.2014

Package Handler

FedEx SmartPost
02.2008 - 07.2010

Studied - Chemistry

IUPUI

High school diploma - undefined

Whiteland Community High School

Similar Profiles

CREATE PROFILE