Open To Work
Andrew Burden
Murray
Summary
Dynamic manager with a proven track record at Sleep Central – Rotech Healthcare, excelling in revenue generation and campaign management. Skilled in data analysis and team leadership, I drive customer retention through optimized processes and enhanced experiences, consistently achieving significant results in performance and satisfaction.
Overview
17
17
years of professional experience
Work History
Manager
Sleep Central – Rotech Healthcare
Murray
06.2015 - Current
- Led a team of 30 agents to enhance operational efficiency.
- Managed daily campaigns to increase revenue
- Tracked campaign results to optimize contact strategies and enhance revenue outcomes
- Addressed and tracked complaints to enhance customer experience and refine processes
Customer Service Representative
Domino's Pizza
Murray
07.2012 - 09.2014
- Answered phones and processed customer orders to ensure timely service.
- Maintained cleanliness of dining areas and restrooms, enhancing overall customer satisfaction.
- Assisted customers with order placement and menu selections.
- Handled customer inquiries and resolved issues promptly.
- Processed payments and managed cash register operations efficiently.
Sandwich Artist
Pilot Travel Centers, Subway
Mortons Gap
06.2011 - 03.2012
- Made customized sandwiches, managed cash register transactions to provide efficient customer service
- Prepared food, cut vegetables, arranged lunch meats, mixed ingredients to ensure fresh and appealing meal options
- Maintained cleanliness by cleaning preparation areas and mopping floors to uphold hygiene standards
Resident Technician
Staples
Madisonville
07.2009 - 03.2012
- Repaired computers in store or on-site, coordinating between customers and warranty providers
- Sold computers, printers, and attachments to meet customer needs
- Provided customer service by answering phones and resolving issues
Education
Bachelors of Fine Arts - English Creative Writing
Murray State University
Murray, KY05.2015
Associate in Arts Transfer Degree -
Madisonville Community College
Madisonville, KY05.2011
Skills
- Campaign management
- Revenue generation
- Customer relationship management
- Customer retention
- Data analysis
- Team leadership
References
Available Upon Request
Phone
- Mobile, (270) 227-8204
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$60000/yr - $200000/yrTimeline
Manager
Sleep Central – Rotech Healthcare
06.2015 - Current
Customer Service Representative
Domino's Pizza
07.2012 - 09.2014
Sandwich Artist
Pilot Travel Centers, Subway
06.2011 - 03.2012
Resident Technician
Staples
07.2009 - 03.2012
Bachelors of Fine Arts - English Creative Writing
Murray State University
Associate in Arts Transfer Degree -
Madisonville Community College