Andrew Burgwin
Harrisburg,PA
Summary
Dynamic professional with a proven track record at Dauphin County Sheriff's Office, excelling in leadership and decision-making. Enhanced inmate safety through vigilant monitoring and effective civil service execution. Adept at fostering team performance and customer satisfaction, leveraging strong communication and adaptability skills to achieve operational excellence.
Overview
11
11
years of professional experience
Work History
Utility Worker
Cleveland-Cliffs
Steelton, PA
01.2025 - Current
- Assisted in training employees on proper use of equipment related to utility operations.
- Utilized remote controls or radio devices to operate the crane.
- Maintained crane operations logs and records of maintenance activities.
- Assisted other workers in securing loads onto pallets for transport by forklift truck or overhead crane.
- Kept abreast of changing technologies through continuing education courses or seminars related to safe crane operation practices.
Deputy Sheriff
Dauphin County Sheriffs Office
Harrisburg , PA
01.2019 - 01.2022
- Effectively served protection from abuse orders.
- Increased inmate safety by closely monitoring all activity on jail premises for several months, including inmate behavior and hazards.
- Have completed inmate transportation to and from different prisons.
- Have conducted search warrants.
- I have effectuated civil services.
- Have taken necessary steps to mitigate counter terrorism.
- Vehicle, Personnel, and Vehicle inspections.
- Assisted in asset protection.
- Have worked perimeter security details.
Customer Service Representative
Hilton Garden Inn
Harrisburg , PA
05.2015 - 06.2019
- Created new processes and systems for increasing customer service satisfaction.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Provided excellent customer service to all guest and employees.
Technician
Universal Hospital Services Inc
Harrisburg , PA
05.2016 - 06.2018
- Managed quality control and maintained high customer satisfaction.
- delivered special emergency equipment throughout the hospital.
- maintained a high level of accuracy maintaining inventory.
Production Line Lead
Excel
Mechanicsburg , PA
11.2014 - 07.2015
- Scheduled staff for optimal coverage to meet challenging daily objectives.
- Drove team performance through effective training, coaching and motivating of line employees.
- Insured the safety and enforced safe working environments.
Education
High School Diploma -
Central Dauphin Senior High School
06.2013
Skills
- Leadership
- Adaptability
- Time management
- Decision making
- Communication
Timeline
Utility Worker
Cleveland-Cliffs
01.2025 - Current
Deputy Sheriff
Dauphin County Sheriffs Office
01.2019 - 01.2022
Technician
Universal Hospital Services Inc
05.2016 - 06.2018
Customer Service Representative
Hilton Garden Inn
05.2015 - 06.2019
Production Line Lead
Excel
11.2014 - 07.2015
High School Diploma -
Central Dauphin Senior High School