Andrew Burkett
Rockville,MD
Summary
Friendly Help Desk Technician with one years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Brighter Strides Aba
05.2025 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Registered Behavior Technician
Advaced Autism Services Aba
02.2025 - 04.2025
- Learned specialized behavior approaches to implement behavioral strategies.
Registered Behavior Technician
Behavioral Framework
10.2024 - 02.2025
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Water Restoration Technician
Dmv Fire & Flood
07.2024 - 09.2024
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
Building Service Worker
MCPS
02.2024 - 07.2024
- Performed general housekeeping duties such as cleaning, emptying trash, power scrubbing and vacuuming for two-floor building.
Meat Clerk
Harris Teeter
07.2023 - 05.2024
- Restocked products based on available inventories and customer demands.
IT Service Desk Analyst
Sheppard Pratt Medical Center
02.2023 - 05.2023
- Received support requests from customers via telephone, IT information system and electronic mail.
- Diagnosed and repaired maintenance on PCs, printers, routers, telephones, and related equipment.
- Provided courteous response to customer requests within 2 hours of initial contact.
- Administration of user accounts in Active Directory.(password resets/security groups)
- Managed MDM and PC inventory in an Enterprise environment of over 400 cellphones and laptops.
- Enterprise experience with JIRA.
- Managed users in Exchange Admin.
- Office 365 Administration.
- Imaged PCs and added them to the domain.
- Onboarding/offboarding of users in Verizon portal, Workspace ONE, Airwatch MDM.
Help Desk Technician
Criswell Automotive
08.2022 - 01.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Provided basic end-user troubleshooting and desktop support.
Store Associate
Wendys Fast Food
06.2022 - 11.2022
- Managed efficient cash register operations.
- Provided great customer service.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
- Provided great customer service.
Store Associate
Subway
01.2022 - 05.2022
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED -
Springbrook High School
Silver Spring, MD06.2013
Skills
- O365 ADMINISTRATION
- JIRA TICKETING
- AZURE
- WORKSPACEONE MDM
- ARS ACTIVE DIRECTORY
- EXCHANGE ADMIN
- WINDOWS 10 11
- NETWORKING FUNDEMENTALS
Certification
- COMPTIA A PLUS
- RBT
Timeline
Registered Behavior Technician
Brighter Strides Aba
05.2025 - Current
Registered Behavior Technician
Advaced Autism Services Aba
02.2025 - 04.2025
Registered Behavior Technician
Behavioral Framework
10.2024 - 02.2025
Water Restoration Technician
Dmv Fire & Flood
07.2024 - 09.2024
Building Service Worker
MCPS
02.2024 - 07.2024
Meat Clerk
Harris Teeter
07.2023 - 05.2024
IT Service Desk Analyst
Sheppard Pratt Medical Center
02.2023 - 05.2023
Help Desk Technician
Criswell Automotive
08.2022 - 01.2023
Store Associate
Wendys Fast Food
06.2022 - 11.2022
Store Associate
Subway
01.2022 - 05.2022
GED -
Springbrook High School
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