Andrew buzzerd
Austin
Summary
Dynamic Service Writer with a proven track record at Maxwell Ford, excelling in customer communication and service excellence. Leveraged automotive knowledge to enhance client satisfaction and foster loyalty, while effectively coordinating appointments and managing service inquiries. Skilled in work order processing and adept at building strong relationships with clients and technicians alike.
Overview
8
8
years of professional experience
Work History
Service Writer
Maxwell Ford
03.2025 - 11.2025
- Assisted customers with service inquiries and appointment scheduling.
- Recorded vehicle information and service history accurately.
- Collaborated with technicians to streamline service operations.
- Managed customer communications regarding service updates and recommendations.
- Resolved customer concerns efficiently, enhancing overall satisfaction.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Service Writer
South Austin Nissan
05.2024 - 02.2025
- Gained knowledge of automotive terminology and repair processes through hands-on experience.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Provided support in maintaining a clean and organized service area.
- Developed familiarity with dealership software for tracking services.
Mechanical Technician
South Austin Nissan
03.2018 - 05.2024
- Diagnosed mechanical issues using advanced diagnostic tools to ensure optimal vehicle performance.
- Conducted routine maintenance and repairs on various automotive systems, enhancing reliability and customer satisfaction.
- Collaborated with service team to streamline repair processes, reducing turnaround times for vehicle servicing.
- Trained junior technicians on best practices for equipment handling and safety procedures, fostering a knowledgeable workforce.
- Implemented continuous improvement initiatives that increased workshop efficiency and reduced operational costs.
- Resolved mechanical issues using both technical and manual skills.
Education
GED -
Lee College
Baytown, TXSkills
- Sales transactions
- Schedule coordination
- Order preparation
- Service excellence
- Appointment scheduling
- Communicating with clients
- Work order processing
Timeline
Service Writer
Maxwell Ford
03.2025 - 11.2025
Service Writer
South Austin Nissan
05.2024 - 02.2025
Mechanical Technician
South Austin Nissan
03.2018 - 05.2024
GED -
Lee College