ANDREW CABALLERO
New York,NY
Summary
Ambitious Assistant Property Manager with more than 5 years of management experience in the Property Management industry. Applies strong analytical and critical thinking skills to solve complex management problems. Dedicated Property Manager who has concern for both sides of the equation, from residents to board members. Highly skilled in conflict resolution and mediation techniques. Multi-site operations Multi-unit management Multi-family property management Process improvement strategies Troubleshooting and problem solving Advertising background Client relationships Proficient in Microsoft Office Knowledge of leasing and market conditions Experience in YARDI, BOSTON POST, AVID, Connect & BUILDINGLink Software Personable Team building Team player Relationship building Flexible Dedicated Highly professional Skilled multi-tasker
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
FirstService Residential New York
Manhattan, NY
09.2019 - 11.2022
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Kept records of correspondence with residents and tenants.
- Escalated critical issues to property manager to promote immediate resolution.
- Updated tenant and unit information to keep current in housing database.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Handled security deposit refunds.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Collected monthly assessments, rental fees, deposits and payments.
- Assisted owners with analyzing complex real estate documents and loan agreements.
Assistant Property Manager
Preservation Management
Yonkers, NY
03.2017 - 09.2019
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside vendors needing to gain access to the building
- Planned meetings and prepared conference rooms
- Dispersed incoming mail to correct recipients throughout the office
- Supplied key cards and building access to employees and visitors
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Facilitated working relationships with co-tenants and building management
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Received and distributed faxes and mail in a timely manner
- Received and screened a high volume of internal and external communications, including email and mail
- Managed daily office operations and maintenance of equipment
- Managed 330 residential units
- Conducted apartment tours for potential tenants and answered any questions
- Collected and kept careful records of rental payments
- Maintained excellent customer relationships by adhering to the “10 Pledges of Customer
- Service.”
- Monitored and documented all income, including delinquencies.
Assistant Property Manager
5 Stars Management
Bronx, NY
05.2015 - 03.2017
- Valid NY driver's license
- Fast learner
- Fair housing mandates, Managed 1300 residential units
- Managed 10 commercial properties totaling over 10,000+ square feet
- Maintained excellent customer relationships by adhering to the “10 Pledges of Customer
- Service.”
- Handled customer complaints personally to verify they were properly handled
- Created staff schedules in response to community needs
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Taught, promoted and enforced safe work practices among on-site staff
- Conducted inventories of and delivered building supplies
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery
- Monitored common areas for cleanliness and safety
- Worked with the owners to identify, develop and achieve community goals and objectives
- Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation
- Drafted staffing plans each week for a staff of 6
- Updated tenant and unit information to keep current in housing database
- Notified property manager when change in existing tenants circumstances might affect continued eligibility
- Maintained tenant relations with regular tenant visits and phone calls
- Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
Manager
Tiger Schulmanns MMA
Hoboken, NJ
01.2010 - 04.2015
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Implemented systems for tracking operational performance metrics.
- Oversaw inventory management activities including ordering supplies as needed.
- Planned and coordinated logistics for large-scale events or conferences.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Prepared reports summarizing operational results against established goals and objectives.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Engaged with existing and potential clients to gain insight into needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma - Management, Business Management and Administration
Westchester Community College
01.2010
High school diploma -
Mount Saint Michael Academy
Skills
- Business processes and procedures
- Policy enforcement
- Relationship building and rapport
- Training and mentoring
- Good work ethic
- Relationship building
- Problem resolution
- Policies and procedures implementation
- Staff training and development
- Performance reporting
Timeline
Assistant Property Manager
FirstService Residential New York
09.2019 - 11.2022
Assistant Property Manager
Preservation Management
03.2017 - 09.2019
Assistant Property Manager
5 Stars Management
05.2015 - 03.2017
Manager
Tiger Schulmanns MMA
01.2010 - 04.2015
High School Diploma - Management, Business Management and Administration
Westchester Community College
High school diploma -
Mount Saint Michael Academy
Similar Profiles
EJUP PJETROVIQEJUP PJETROVIQ
Building Superintendent at FirstService Residential New YorkBuilding Superintendent at FirstService Residential New York
Maika MinutyMaika Minuty
Business Analyst at FIRSTSERVICE RESIDENTIALBusiness Analyst at FIRSTSERVICE RESIDENTIAL
Nina ChandlerNina Chandler
Resident Relations Specialist at FirstService ResidentialResident Relations Specialist at FirstService Residential