Andrew Caglayan
West Henrietta
Summary
Proficient Technician with demonstrated strengths in oral and written communication, interpersonal relations and product testing gained during 3-year career. Enthusiastic about working with engineers to design, test, and improve plans. Looking for chance to apply expertise to new role with progressive organization
Overview
9
9
years of professional experience
Work History
SMT Technician
L3Harris
03.2024 - 07.2025
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Conferred with engineers and designers to investigate and solve failure issues.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Performed setup, programming, and troubleshooting of SMT production lines to ensure optimal efficiency and minimal downtime.
Head Computer Technician
Sunnking
06.2022 - 06.2023
- Diagnose and resolve complex hardware and software issues for a wide range of computer systems, including desktops, laptops, and servers.
- Conduct thorough analysis to identify the root cause of technical problems and implement effective solutions promptly.
- Supervise and mentor a team of computer technicians, ensuring their technical skills are up-to-date and aligned with company standards.
- Collaborate with cross-functional teams, including network administrators and software developers, to resolve complex technical issues and improve overall system performance.
- Identify opportunities for system improvements and propose recommendations to enhance efficiency, reliability, and user experience.
Manager
Taichi Bubble Tea
04.2016 - 06.2017
- Attention to Detail: Meticulous approach to tasks, ensuring accuracy and precision when diagnosing issues, configuring systems, and implementing solutions.
- Time Management: Proficiency in managing multiple tasks, setting deadlines, and prioritizing workloads efficiently.
- Customer Service: Strong focus on providing exceptional service, addressing customer needs, and ensuring high satisfaction levels.
- Problem-Solving: Ability to analyze complex issues, identify root causes, and develop innovative solutions, translating well into troubleshooting technical problems.
Education
High School Diploma -
Rush-Henrietta High School
Skills
- Knowledge of hardware and software troubleshooting techniques
- Expertise in diagnosing and repairing hardware components, including CPUs, motherboards, and storage devices
- Detail-oriented with strong problem-solving and analytical skills
- Excellent communication and interpersonal skills, enabling effective interaction with users at all technical levels
- Continuous Process Improvement
- Root Cause Analysis & Corrective Actions
Hobbies and Interests
Intrests that I would like to learn about, Computer hardware, Sowftware, AI, Machine Learning
Timeline
SMT Technician
L3Harris
03.2024 - 07.2025
Head Computer Technician
Sunnking
06.2022 - 06.2023
Manager
Taichi Bubble Tea
04.2016 - 06.2017
High School Diploma -
Rush-Henrietta High School
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