Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Caldwell

St Louis,MO

Summary

As a previous pharmacy ,technician and HR coordinator, with 10 years. experience, I believe that my focus on team development, operational skills and revenue management skills make me the ideal candidate. I have a strong understanding of how to keep employees motivated and make safety and security run smoothly. Throughout my career, I have exhibited high levels of professionalism and have served as a store manager and have led customer service departments with good humor and the determination to succeed

Overview

10
10
years of professional experience

Work History

Lead Night Auditor

Hilton Hotels Corporation
06.2022 - 05.2025
  • Coordinated closely with daytime auditors to address any discrepancies found in daily statements, resulting in more accurate financial records.
  • Enhanced guest satisfaction by promptly addressing and resolving night audit-related concerns.
  • Assessed guest feedback and implemented changes to night audit procedures, enhancing overall satisfaction with the hotel''s services.
  • Facilitated positive relationships with long-term guests through attentive service and personalized interactions during their stays.
  • Increased security measures for guest safety by vigilantly monitoring building access points throughout the evening shift.
  • Maintained compliance with company policies, conducting regular reviews of financial transactions and correcting errors as needed.
  • Improved team communication, effectively delegating tasks to night staff during busy periods.
  • Ensured compliance with local and federal regulations by accurately maintaining and reporting all required financial information during overnight shifts.
  • Optimized front desk workflow to reduce wait times for late-night guests checking in or out of the hotel property.
  • Implemented time-saving strategies for completing nightly audits more quickly while maintaining high levels of accuracy in reporting data.
  • Completed timely end-of-month reconciliations, ensuring accuracy in financial reporting and reducing potential issues.

Pharmacy Technician

CVS Pharmacy
10.2015 - 07.2024
  • Supports pharmacological services by stocking, assembling, and distributing medications.
  • Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist.
  • Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs.
  • Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Organizes medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies.
  • Maintains records by recording and filing physicians’ orders and prescriptions.
  • Generates revenues by calculating, recording, and issuing charges.
  • Ensures medication availability by delivering medications to patients and departments.
  • Prepares reports by collecting and summarizing information.
  • Contributes to team effort by accomplishing related results as needed.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Amazon HR Coordinator

Amazon
07.2016 - 03.2021
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Coordinated and administered employee health insurance and retirement plans.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

Education

Doctor Of Business Administration -

Harvest, Christian University
Dallas, TX
05.2024

Skills

  • Extensive Business Knowledge: Provided higher level customer service and highlighted interpersonal skills to achieve the goals set forth by the company
  • Staff Training Development: Trained and developed new employees within the company
  • Customer Service
  • Exceptional Service: Maintained top-notch level service to customers through feedback reviews and employee training sessions
  • Monitoring Security Cameras
  • Computers and OPS
  • Working with machines, the lift and the power jack
  • Previous Work: CVS Pharmacy Amazon, Audacy
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Multitasking
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Decision-making
  • Problem resolution

Timeline

Lead Night Auditor

Hilton Hotels Corporation
06.2022 - 05.2025

Amazon HR Coordinator

Amazon
07.2016 - 03.2021

Pharmacy Technician

CVS Pharmacy
10.2015 - 07.2024

Doctor Of Business Administration -

Harvest, Christian University

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